Customer Service Representative

📍 Dandenong South, VIC
🕘 Casual ongoing| Monday-Friday, 9:00am-5:00pm
🏢 Brand new facility in National Drive | 💼 37.5 hours per week

Are you passionate about delivering exceptional customer service and ready to bring your expertise to a modern, growing organisation? We're seeking a proactive and reliable Customer Service Representative to join our collaborative team in Dandenong South.

About the Role

This is a key support position within our Customer Service team. You'll be the first point of contact for both internal and external customers, ensuring queries are resolved efficiently and professionally. You'll play an integral role in maintaining customer satisfaction and supporting the wider business with timely communication and issue resolution.

Key Responsibilities

Answer and manage incoming calls and emails from customers

Respond to enquiries promptly - aiming for resolution within 24 hours

Communicate with customers to resolve issues, concerns, and complaints

Organise, file, and archive customer requests and documents

Relay customer feedback and quality concerns to relevant teams (e.g., Product Management)

Work toward individual and team service metrics

Ensure compliance with our company's quality systems and procedures

About You

You'll bring strong communication skills, attention to detail, and the ability to remain calm and professional under pressure. You enjoy being part of a team and take pride in delivering top-tier service to customers.

Skills & Experience

Proficient in Microsoft Office (Word, Excel, Outlook)

Fast and accurate typing skills

Excellent written and verbal communication abilities

Confident in handling difficult situations with diplomacy and care

High attention to detail, especially when dealing with complex product information

Experience with business systems or ERP software (SAP experience is highly regarded)

Minimum 3 years' experience in a similar customer service role

Why Join Us?

Work in a brand new, modern facility

Stable full-time hours with a friendly and supportive team

Great location in Dandenong South - onsite parking available

Be part of a business that values your input and professional growth

📩 Ready to Apply?
If you're ready to take the next step in your customer service career, click Apply Now and submit your resume today!

Charles Lee
Delivery Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856