About the Company

Our client is a well-known organisation within the travel and tourism industry

About the Role

This part-time temporary Customer Service role will involve providing support to customers with bookings, enquiries, and general information. You'll be the first point of contact for customers, helping to ensure a smooth and enjoyable holiday experience. Ideal for someone with strong communication skills and a passion for delivering great service in a fast-paced environment.

Duties

Within this role you will be responsible for:

• Responding to phone calls and emails, addressing customer inquiries, complaints, and providing helpful information.
• Resolving issues quickly and sharing details about services and programs offered.
• Updating customer records and tracking issues using Salesforce software.
• Processing payments for memberships accurately.
• Transferring customer calls to the appropriate department or team smoothly.
• Maintaining a friendly, positive, and helpful attitude at all times.
• Managing time effectively and prioritising tasks to remain efficient during busy periods.
• Supporting the team in handling high volumes of calls and emails during peak times, such as sales events.

Skills & Experience

• Strong communication skills, both verbal and written
• Exceptional customer service skills with a focus on maintaining a friendly, positive attitude
• Proficient in Salesforce and Microsoft Office, particularly Excel, for completing administrative tasks
• Excellent problem-solving abilities to resolve customer issues quickly and effectively
• Strong time management and organisational skills, with the ability to prioritise tasks
• Ability to manage high volumes of calls and emails efficiently during busy periods
• High attention to detail when updating customer records and processing payments
• Deadline-focused with the ability to work under pressure in a fast-paced environment
• Proven ability to work independently as well as collaboratively in a team setting
• Previous experience in customer service, administrative support, or call center roles is highly advantageous
• Background in handling high-pressure situations with professionalism and adaptability

Must be available to work the following shift patterns:

• Monday: 9am - 5pm
• Tuesday: 9am - 5pm
• Wednesday: OFF
• Thursday: 9am - 3pm
• Friday: 9am - 3pm

Please note: This role is fully on-site

Culture & Benefits

• Enjoy a balanced schedule with no weekend work and Wednesdays off
• Newly refurbished office space with easy access to public transport, cafes, and local amenities.
• Work within a supportive, collaborative team that values positivity.
• Represent a trusted and respected brand with a strong presence in the industry.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013207389BS

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