Enabling/supporting/delivering leading regulatory practice …

The VGCCC is an independent statutory authority that is introducing a globally leading approach to regulation of the gambling industry, ensuring that we focus on minimising harm to the Victorian community. We licence, approve, monitor, analyse, educate, inform and enforce the gambling industry through a risk-based, sector-focused approach to regulation.

The VGCCC is transforming the way that the gambling industry is regulated. We strive for regulatory excellence and you can help us shape what that looks like.

A values-driven, inclusive organisation...

We are looking for people with demonstrated expertise in their field, who are committed to helping us drive our values - ‘ act with courage', ‘make it happen', ‘work together', ‘respect others', and ‘act with integrity' - in everything we do.

We strive for exceptional employee experience and actively seek to build a diverse workforce that represents the community we serve. We foster a culture of belonging and inclusion where diverse perspectives are valued and respected. We encourage applications from people of all ages, abilities, ethnic, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples and people who are diverse in gender and sexuality.

Our opportunity

As a Complaints Officer you will assess and investigate complaints lodged with the VGCCC. This may include triage of complaints, conducting jurisdictional assessments, gathering information and undertaking investigations, as well as compiling reports outlining your findings.

To be successful in this position you will have:

• Demonstrated experience and expertise in a complaints assessment, dispute resolution, compliance or regulatory environment.
• Demonstrated experience and expertise undertaking analysis of legislation, industry Codes and/or large volumes of evidence.
• Demonstrated experience in conducting and managing investigations and preparing detailed written reports/recommendations.

What we can offer you

We value our employees and provide our people with:

• Employee health and wellbeing initiatives.
• A safe and engaging environment for all employees, including the adjustments and accommodations we can offer to people with different needs.

• Opportunities to grow and learn new skills to build a fulfilling career.
• Collaborative and supportive culture that encourages success and growth.
• An attractive salary package with salary sacrifice options.
• A genuine commitment to support work/life balance (through a range of flexible working options)

How to Apply

Please click the Apply Now button on this advertisement.

Applications should include a cover letter and resume.

If you have any queries in respect of this position or require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Lana Abrahan on 0474 099 204.

Applications close 4 June 2025.

Important Information

Priority consideration will be given to Victorian Public Service (VPS) and select employees of the Victorian Public Sector. VPS employees and other JSE eligible applicants are encouraged to apply on the Jobs & Skills Exchange (JSE) jobs board

The successful candidate will be required to undergo pre-employment checks which include a national police check and misconduct screening.