About the role

This is a full-time Customer Valet Driver & Service Administrator position at GWS Chadstone Pty Ltd, in Oakleigh, VIC. In this role, you will be responsible for providing exceptional customer service, ensuring the customer valet's smooth operation, and assisting with customer-facing processes.

What you'll be doing

Picking up and dropping off customers

Liaising with customers to understand their needs and provide a high level of customer service

Conduct post-visit customer follow-ups to ensure satisfaction and address any concerns. Monitor customer experience (CX) survey responses and report on key trends and feedback

Monitor and update customer contact records as needed for accuracy.

Maintaining a clean and professional appearance of the customer waiting area

Assisting the service team with general administrative tasks as required

Provide reception support as needed

What we're looking for

Previous experience in a customer service or driving role

Strong communication and interpersonal skills, with the ability to build rapport with customers

Excellent organisational and time management skills

A keen eye for detail and the ability to work accurately

A valid driver's licence and comfortable driving a variety of vehicles

A positive, friendly, and professional attitude

Availability to work Monday to Friday from 8:00am to 4:30pm

What we offer

At GWS Chadstone Pty Ltd, we are committed to providing a supportive and rewarding work environment for our employees. You'll have the opportunity to work with a friendly and dedicated team, and benefit from training and development opportunities. We also offer a range of additional benefits, including competitive remuneration, discount on automotive services, and a focus on work-life balance.

About us

Experience Where It Counts! GWS Chadstone is a third-generation family owned and run business, serving the automotive industry since 1930, we are extremely experienced in what we do. We know the automotive business inside and out. We understand that it is often the little things that make a big difference. Our brands include Mitsubishi, Holden, HSV, Suzuki, Kia, Geely and used cars. This Customer Valet Driver & Service Administrator role is vital to the dealership's success and customer retention.

If you're excited about this opportunity and believe you have the skills and experience we're looking for, we'd love to hear from you. Apply now to take the next step in your career!