
Customer Service Specialist / Medical Receptionist (Private Psychology Practice)
New Vision Psychology
Posted 18 days ago
New Vision Psychology is a busy private psychology practice looking for highly reliable and compassionate Customer Service Specialists to join our head office in the CBD.
Due to growing demand, we the following position available:
Customer Service Specialist (Native English proficiency)
This is a permanent full-time role. Please only apply if you're looking for a stable, long-term position.
A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.
The ideal candidate will have an interest in mental health, motivation to develop an understanding of our psychologists’ skill sets, and a desire to support our clients get the most out of their time with us. You are seeking stable full-time employment, with opportunities for growth in the long-term. We will provide significant training and guidance for this role. If you’re willing to learn, we’ll help you thrive in this role and your career!
In this role, you will:
Be the first point of contact for our customers; answer complex mental health service phone enquires
Support clients by understanding their specific needs and matching them with the most suitable psychologist
Understand our psychologists' therapeutic styles to place clients with the right practitioners
Answer and resolve complex enquiries including managing complaints
Take client bookings and schedule appointments
Liaise with psychologists, doctors and psychiatrists to facilitate referrals
Provide support to our team of 40+ psychologists
Collection of payments, debts and cancellation fees
Perform general administrative duties
What we’re looking for:
Minimum of 3 years’ experience in a busy call centre or in a medical reception role
Exceptional communication skills and professional phone manner
Proactive approach to workplace tasks; ability to work independently
Multitasking skills; ability to handle high volumes of client enquiries and complex situations
Highly reliable and with excellent personal and work ethics
Ability to follow procedures and instructions
High attention to detail and strong organisational skills
Strong problem solving skills
Excellent spelling and grammar skills
Strong typing and computer skills; ability to learn new systems
Ability to work in a team environment; strong interpersonal skills
Eager to learn and expand your skill sets
Native English proficiency
Desired but not essential: Ability to speak Mandarin and/or Cantonese
What we offer:
Learn about psychology and make an impact in people's lives
Join a friendly team of dedicated and collaborative professionals
Receive extensive training and ongoing guidance from industry experts
Supportive, easy-going and autonomous work environment
Dynamic and interesting role – you’ll never get bored!
Develop your communication and problems solving skills
Full-time support for any difficult matters or complex issues
Career stability – stay with us for the long-term
Convenient CBD location between Wynyard and Martin Place
Warm and down-to-earth workplace with a coffee machine and unlimited snacks
Our culture
New Vision Psychology is a reputable practice that has been around for 15 years, and we have solid training structures in place to ensure your success. You will be joining a dynamic and collaborative team of 6. We are down-to-earth, efficient and supportive. You’ll work directly with our clinical directors who are easily accessible and lead with compassion. If you’re a reliable person with a strong sense of responsibility, you’ll fit in perfectly!
Hours: Monday to Friday 9:30am - 6pm (Lunch 1:00pm – 2pm)
Start Date: ASAP
This is a permanent full-time role – please only apply if you’re able to work 5 days a week for the long-term.
To ensure the best fit for the role, you may be asked to complete a personality and aptitude assessment during the hiring process.
If you would like to apply for this role, please send your cover letter and resume to [email protected].
About New Vision Psychology
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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