Lower Murray Water (LMW) is a large regional organisation servicing diverse communities across the region, stretching from Kerang to the South Australian border. A unique organisation, LMW operates both urban and rural water businesses which support domestic and commercial customers from households through to large-scale irrigation operations. As a leader within the region, LMW has established itself as a major contributor to enhancing regional prosperity, directly impacting social, environmental, and economic benefits.

We have an exciting opportunity to join our Revenue team in our Mildura office as Revenue Officer – Collections. In this role, you will provide exceptional support and service to LMW’s customers, striving to achieve high standards of service for both internal and external customers. Your efforts will ensure the Corporation meets its regulatory requirements and accountabilities.

About the role:

Reporting to the Manager - Customer Services, you will play an essential part in the effective and efficient delivery of important revenue functions.

Key responsibilities of this role include, but are not limited to:

Implement LMW’s Billing, Refund and Recovery Policy with a focus on recovery of outstanding debt.

Support customers experiencing hardship in accordance with LMW’s Hardship Program.

Ensure adherence to ESC’s Guaranteed Service Level, in particular the reasonable endeavours checklist.

Support customers to manage their accounts effectively. i.e. setting up payment arrangements, referrals to assistance programs

Actively monitor LMW’s debtors to ensure collections targets are met and results are effective.

Ability to report on debtor functions as required.

Ensure adherence to LMW’s Policies, Procedures and Customer Charter(s) to ensure compliance with obligations.

Ensure adherence to ESC Customer Code’s to ensure compliance with obligations.

About you:

You have a background in financial services, legal assistance or complex customer services in a fast-paced environment and the ability to interpret data and legislation. To be successful in this role, you will possess or demonstrate the following:

Demonstrated experience in a similar role in a service driven environment.

An understanding of debt recovery, debt management and hardship processes.

Working knowledge and experience in revenue IT systems.

Excellent time management skills.

Sound communication skills with the ability to produce concise documents with attention to detail.

Ability to work independently, solution and results focused, self-directed.

Ability to operate as part of a team and effectively contribute to the team’s objectives and strategies.

Capacity to impart your skills and knowledge to others.

Understanding of how you work in a safe and effective manner

Current drivers’ licence

What we offer:

A friendly and inclusive culture

Flexible working options to support a healthy work-life balance for you and your family.

A dynamic workplace where every day offers new and exciting ventures

Health and wellbeing initiatives including an Employee Assistance Program.

A strong focus on career and leadership development

Attractive salary and employment benefits under our Enterprise Agreement

Working at LMW will inspire you to be passionate, innovative and dynamic. The skills and abilities you bring to the role will be valued. We are committed to fostering a high-performing culture through continued coaching, developing and learning opportunities which will support an exciting career.

To apply for this role please visit to complete the application including responses to the following:

Which of the following statements best describes your right to work in Australia?

What do you consider to be your key strengths? How will these strengths help you succeed in this role?

What experience do you have working with Rural customers and customer relationship management (CRM) systems?

A position description is available on our website https://www.lmw.vic.gov.au/careers/

Email your application form and resume to [email protected] by 5.00pm Sunday 1 June 2025. Enquiries can be directed to Wendy Davison – Manager Customer Services on 0473 576 911.

We pride ourselves on our inclusive and diverse workforce and celebrate that everyone at LMW is unique in their own way. These unique differences create a culture at LMW that enhances not only our organisation but also the community in which we serve. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from diverse backgrounds.

If you require any help with your application, accessibility or reasonable adjustments during the recruitment process please don’t hesitate to contact our Diversity & Inclusion Officer – Steph on 0498 400 052.