BENEFITS

• Improve your take-home pay by using salary packaging options – up to $18,500 can be packaged every year (details via AccessPay)!
• Career development opportunities
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

We are looking for a professional Business Support Assistant to join our Frankston team on a full-time basis.

THE ROLE

The Business Support Assistant will provide administrative support to managers and clinical staff to maintain site services and systems and ensure the smooth operation of services.

This role will ensure that all clients and stakeholders experience excellent customer service and are treated in a respectful manner.

• Consult with clients and stakeholders to ensure understanding of the services offered and to navigate the systems for access to services
• Design and implement system improvements to meet the needs of program, sector, and organisational changes
• Maintain the client management system to ensure accurate client data including client information, rostering requirements, and relevant financial information
• Support quality and audit processes and ensure compliance with OH&S, Aged Care Standards, legislative requirements and in line with best practice principles

Salary will be in the range of $68,171.76 to $74,381.05 based on skills and experience plus superannuation.

WHAT WE ARE LOOKING FOR

Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.

To be considered for the role and be successful in it, we’re looking for someone who has the following key skills and experiences:

• Previous experience in the Aged, Community or Health Care sector with an understanding of funding arrangements,
• Excellent administration skills including accurate data analysis and report generation,
• Previous experience in quality and audit processes and maintaining appropriate records,
• Exceptional communication skills and ability to build and maintain relationships with a diverse range of stakeholders,
• Ability to identify problems and make recommendations to management for continuous improvement, and
• Understanding of and empathy with the values and ideals of the Brotherhood of St Laurence

ABOUT THE BROTHERHOOD OF ST LAURENCE

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

CULTURE

BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.

APPLY NOW

If you have any questions about the role or would like clarification, please contact Kathy Harly at [email protected] for a confidential discussion.

Your application must include:

• A current resume, and
• A detailed cover letter

To view the Position Description to address the Key Selection Criteria, please click here.

Applications close: Monday, 9th of June 2025 at 11.55 PM

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.