Business Support Officer

• Permanent Full-Time position
• Based at Thomas Embling Hospital, Fairfield.
• Salary $72,274.80 (Classification HS2) +11.5% Super + Benefits (Salary Packaging, etc.)
• Free On-site Parking
• A culture where people care

About Forensicare

Forensicare (the Victorian Institute of Forensic Mental Health) is the leading provider of forensic mental health services across Victoria, Australia. We deliver recovery-focused programs to consumers with serious mental illnesses across the Victorian justice system, mental health sector and the community – from early intervention and prevention to inpatient care, rehabilitation, and community transition support.

Job location

Our Corporate Office is located at Thomas Embling Hospital just 15 minutes north of the city. ?Due to our announced expansion across all Directorates, we have a need for experienced like-minded professionals to join our team to support our growing services. Our Directorates includes Thomas Embling Hospital, Prison Operations and our Community Directorate with highly skilled disciplines including Nursing, Lived Experience, Occupational Therapy, Psychiatry, Psychologists and Social Work. We have an outstanding L&D and discipline Educator co-hort that continually upskill our already skilled and supportive team.

About the Role

The Business Support Services Officer is responsible for general business support, administration, and frontline visitor management. This includes:

• Providing quality frontline support services in a complex environment through multiple contact methods and tasks
• Providing effective, efficient and compliant business support services in a timely and consistent manner
• Maintaining a strong customer focus and engagement at all times and a strong team and individual approach to delivery of these services
• Ensuring positive engagement and relationships with all other portfolio support areas to deliver timely and seamless support Forensicare-wide

Primary Functions will be, but not limited to

• Responsible for reception and visitor management
• Answer incoming calls, and redirect/escalate to appropriate areas
• Maintain all common areas in a safe, tidy and clean manner
• Provide general administrative support to all directorates as required

About You

• Able to provide exceptional customer service with a passion for delivering service excellence.
• Motivated self-starter with a positive and collaborative approach.
• Holds strong communication skills and meticulous attention to detail.
• Excellent communicator - able to build rapport with visitors, staff, and consumers from across a diverse range of backgrounds.
• Highly organised problem-solver with ability to multi-task and take initiative.
• Has excellent computer literacy with intermediate Microsoft Office Suite skills at a minimum.

Benefits

• Celebration and reward for good performance, through employee recognition.
• A mental health and wellbeing program provided
• Professional Development training opportunities to suit your career goal
• Access to an employee assistance program – an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
• Fitness passport – discounted unparalleled access to a wide range of gyms, pools and fitness centres
• Yearly retention payment of $2000 to Full Time employees, pro rata for Part Time
• Refer a friend program, get up to a $1000
• Salary sacrificing of $9,010 and $2650 meal allowance per annum
• Social Club, access to discounted cinema tickets, AFL games, Zoos, Concerts etc
• Comprehensive Orientation Day before you start, and buddy system available

Ready to Apply

For a detailed position description please click here

For more information on Careers at Forensicare, visit

Eligibility Requirements

• This position is subject to a Police Check.

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of curiosity, purpose, strong ethics, compassion and fairness; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.