We’re Hiring a Member Success Specialist (MSS) at Primal Mansfield

If you’re already part of the Primal crew, you get it. We don’t play small. We’re here to change lives with high energy, no drama, and no excuses

We’re looking for someone with spark. Someone who can connect fast, keep momentum high, and help people take action on the goals they’ve been putting off. You’ll be the one who turns “I’ve been meaning to join” into “I’m in”

This role is about energy, confidence and care

Why This Role Matters

At Primal Health Club, we don’t just sell gym memberships. We help people change their lives

We have a large number of locals who walk through our doors every day with the goal of becoming better versions of themselves. Your role is to help make Primal the best part of that person’s day

As a MSS, you're often the first conversation someone has before deciding to commit to change. Your energy, confidence and follow-through are what turn intention into transformation

This role exists to drive momentum in the club, build meaningful member connections and ensure our culture is felt the moment someone walks through the door

You’ll Fit This Role If

You love people and bring good energy into every room
You’re bold and proactive and don’t wait to be told what to do
You naturally influence others and help them see what’s possible
You’ve worked with local community groups like schools or sports teams and know how to create strong connections
You want to be the reason why our members achieve greatness in their life
You’re not someone who stays confined to your comfort zone
You’re relentless, growth-driven and always looking to push your own limits
You live and breathe improvement. Getting stronger, fitter and better is part of who you are
You believe in action not excuses
You’re driven by results but still make people feel seen and supported

What You’ll Get

Autonomy, responsibility and support
Above-award wages and a team that’s here to win
A family-run business that gives back to its community, from sponsoring local sports clubs to running programs for the older generation
All inhouse training provided so you’re set up to succeed from day one
A real chance to grow into a bigger role and make your mark

If you’ve got the drive, the spark and the ability to get people moving this is your shot

Apply now with your resume a short cover letter, we look forward to hearing from you