Job Description:
We’re searching for an outgoing, initiative-driven Administration person. This role involves being organized, self-driven, sharp and, on the ball, managing technicians' schedules, taking sales calls, managing bookings, ordering stock, managing several email inboxes, social media messages, SMS bookings whilst maintaining a high level of client service.

General Purpose

To provide administrative and clerical support to ensure the efficient operation of the business and efficiency between admin and technicians, also ensuring that clients are made to feel a priority at all times.

Main Job Duties and Responsibilities

answering and directing phone calls

taking and distributing messages

receiving, sorting and distributing incoming email/social media

updating and maintaining databases

controlling basic accounting functions such as checking invoices and making deposits

keeping office area neat and tidy

prepare correspondence and documents

allocate available resources to enable successful task performance

co-ordinate office staff activities to ensure maximum efficiency

evaluate and put together staff performances for supervisor

organize orientation and training of new staff members

ensure security, integrity and confidentiality of data

oversee adherence to office policies and procedures

monitor and review internal processes

prepare operational reports and schedules to ensure efficiency

co-ordinate schedules, appointments and bookings

monitor and maintain business supplies inventory

handle customer inquiries and complaints

manage internal staff relations including but not limited to performance reports and checks on work management

maintain a safe and secure working environment

Requirements:

organizational and planning skills

time management skills and the ability to prioritize work

attention to detail and accuracy

problem-solving

customer service orientation

teamwork

communication skills - verbal and written

confidentiality

outgoing, calm, friendly and fair attitude

Exceptional communication skills to foster relationships

Initiative is essential in this role

Fast learning (there's lots to learn) and on the ball.

Benefits:
• A competitive salary
• Opportunities for career progression and professional development.
• A positive, supportive team atmosphere with company-sponsored gatherings.
• Your birthday off - every year!

Join Us: Step into a role that values initiative and dedication at Family Friendly Group, where your efforts are recognized and rewarded. I

About Us:
At Family Friendly Group, we are not just a company; we are a community rooted in integrity, accountability, diversity, respect, innovation, and passion. Located in the heart of the Sunshine Coast (Baringa), we are a fast-growing leader dedicated to providing dynamic and innovative solutions in carpet cleaning, pest and termite management. Work in an amazing, edgy office environment that champions professional growth and initiative. Learn more about us at www.familyfriendlygroup.com.au.

Apply today at Family Friendly Group and let’s build a brighter future together!
Send your resume and a cover letter to join our team!