Marketing Operations Coordinator

About Us

At Clutch Media, we’re not your average digital marketing agency. We're a high-performing, creative, and close-knit team that helps clients grow through modern marketing strategies without the fluff. We work across social media, websites, SEO, ads, and content creation for a diverse range of clients from trades to tech.

We value honesty, efficiency, and people who get things done. Our goal? 100 strong business partnerships by 2027. And we want you to help us make it happen.

🧠 Are you the kind of person who finds satisfaction in structure, clarity, and getting things running like clockwork? If you're a detail-driven thinker who thrives in fast-paced environments, knows how to streamline processes, and loves a good dashboard, Clutch Media has a seat for you at the table.

Why You’ll Love It Here

🔧 Autonomy & Ownership: Run the show when it comes to operations
🌿 Flexibility: Work from home Mondays & Fridays
🥗 Weekly Team Lunches: Collaborate, laugh, and eat together
📈 Growth-Focused: Play a pivotal role in shaping agency systems
💡 Team Culture: Fast-moving, creative, respectful, and no egos
🙌 Leadership Access: Work directly with the Director & leadership team

About the Role

This role is the glue of our operations. You’ll be working alongside the Director to ensure the smooth, efficient delivery of projects, internal workflows, and financial processes. You’ll bring systems thinking, organisation, and analytical sharpness to keep everything (and everyone) on track.

From tracking budgets to briefing creatives, identifying blockers to optimising tools, we’re looking for someone who thrives behind the scenes making the magic happen.

What You’ll Be Doing

Operations Oversight

Ensure every team member is clear on deliverables, timelines, and priorities

Monitor time tracking, project status, and output quality

Drive improvements in efficiency, quality, and productivity

Project & Client Coordination

Audit client accounts for gaps, inefficiencies, and growth opportunities

Identify bottlenecks and provide proactive solutions

Assist the Director with strategy by offering a whole-business perspective

Website and Tech Stack Coordination

Liaise with internal and external dev teams to manage website progress

Evaluate and maintain tools for delivery, communication, and reporting

Ensure tech stack is aligned with team and client needs

Finance and Administration

Track budgets, approve invoices, and manage spending

Provide financial reporting to the Director

Coordinate with bookkeepers to ensure up-to-date records

Team Workflow Management

Manage team-wide coordination, internal comms, and capacity planning

Own project systems (ClickUp), updates, and processes

Keep the train running on time, always

Reporting & Analytics

Maintain dashboards for client billing, team utilisation, and ROI

Provide data-driven insights for Director and leadership meetings

What You’ll Bring

3+ years in an operations or coordination role (ideally in a marketing or creative agency)

Experience with GoHiLevel, Zendesk, ClickUp, Xero, GA4, Slack is highly preferred

Strong grasp of project systems, budgeting, and reporting

Excellent communication, organisation, and time management skills

A proactive, solutions-first mindset with high attention to detail

Ability to manage multiple priorities with calm and clarity

Bonus: Familiarity with CMS platforms and web development workflows

How to Apply

To apply, send your:

Resume & short cover letter (tell us how YOU keep things running smoothly) using the Seek job portal

🎥 Bonus: A quick Loom or video intro (optional but awesome!) to be sent via email: [email protected]