Operations Coordinator – NDIS

· Melbourne / Victoria-wide | Hybrid | Full-time, Permanent

· $75k - $80k pa + Super + Bonus Structure

· Includes onsite visits and some after-hours availability

About Elevo Care

Elevo Care is a registered NDIS provider committed to delivering high-quality, person-centred care. Our empathetic and experienced team supports individuals across a range of services including Supported Independent Living (SIL), overnight support, Support Coordination, and Plan Management.

We’re now looking for an experienced Operations Coordinator to join our growing team—someone who is passionate about delivering exceptional care and operational excellence.

About the Role

Reporting to the Operations Manager, you will coordinate services for NDIS participants, ensuring smooth operations and high-quality support across in-home and SIL settings.

Key Responsibilities

Build and maintain strong relationships with participants, staff, and stakeholders

Ensure high standards of service delivery and participant care

Develop and manage core rosters; fill shifts based on support needs and availability

Coordinate a high-volume workflow—balancing emails, calls, and rostering tasks

Recruit, onboard and mentor new support workers

Onboard new participants and ensure seamless transitions

Ensure compliance with NDIS standards and audit requirements

Address complaints promptly in collaboration with the Operations Manager

Review and provide feedback on progress notes for quality and accuracy

Keep participant profiles and rosters up to date

About You

We’re looking for a proactive and compassionate professional with:

At least 2 years’ experience in the disability or community services sector

Strong rostering and scheduling skills in a high-volume environment

Experience mentoring support workers and/or conducting recruitment

Excellent organisational and communication skills

A collaborative and client-focused leadership style

Strong attention to detail and a commitment to compliance

A calm, professional approach under pressure

A current NDIS Worker Screening Check, Police Check, and valid Victorian driver’s licence

What We Offer

$75k - $80k pa + super + bonus incentives

Flexible hybrid working with regular on-site support

Supportive, inclusive culture with values at its core

Ongoing professional development and clear career pathways

A meaningful role in a team that truly cares—for clients and each other

Certificate IV in Disability or Leadership would be highly regarded

Our Mission, Vision & Values

Mission: To provide high-quality, person-centred support and empower individuals to achieve their goals.
Vision: To be a trusted national provider making a lasting impact in the lives of people with disabilities.
Values: Prosperity | Integrity | Passion | Connection

Apply Now

Ready to join Elevo Care and grow your career in a purpose-driven environment?
Contact Jaimie Daw for a confidential chat on 0487 178 323 or email your resume and a short cover letter to [email protected]
Or simply click Apply and tell us why you’re excited about this opportunity!