The role

This role is internally known as 'Practice Manager'.

A Practice Manager is responsible for leading and managing the operations of Day Program and Direct Support Services across Sydney providing a great employee and participant experience that delivers high quality support and care.

Employment: Permanent Full-time, 38 hours per week

Location: Seven Hills and Brookvale NSW

Salary: $100,985 per annum + super + salary packaging ($15,900) + monthly RDOs

Responsibilities:

• Leading and managing a team of Support Workers and a Senior Support Leader, providing guidance, training and fostering a positive team culture where careers are developed, skills are grown, and staff feel inspired and valued.
• Working with Project Executive - Transforming Community Services and Participant Administration and Liaison Officers (PAL) to ensure the services are delivered at the required standards, strategies, plans and within the budget.
• Partnering with participants, their families and guardians to ensure the desired outcomes are met.
• Ensuring compliance with Ability Options policies, processes and NDIS regulations, including accurate documentation and reporting.
• Managing rostering and staffing levels including recruitment within the established budget.
• Addressing issues and concerns in a timely and professional manner, ensuring the well-being of both staff and participants.

This role is predominantly a leadership role to coach and build staff competency and capability. However, you will be expected to assist the team with ‘hands on’ duties to provide support during complex situations and participate in investigations, audits and planning the meetings and processes.

About You:

We are looking for a dedicated professional with strong people management and leadership skills who is committed to delivering the highest standard of care and meets the following criteria:

• Minimum of two (2) years’ experience in the sector or related sector and/or relevant life experience.
• Strong problem solving, people management and leadership skills (mentioned again, can remove from here if sounds repetitive)
• Ability to liaise effectively with internal team members, participants, families, community groups and external agencies.
• Demonstrated ability to analyse, plan, negotiate, make decisions & prioritise tasks to meet service demands.
• Knowledge of quality/compliance requirements across all services & ability to maintain compliance systems/processes to acceptable standards as directed by Ability Options’ procedures.
• Strong written and oral communication skills
• Current Driver Licence- Minimum P2, First Aid Certificate and CPR
• Background checks including NDIS Worker Screening Check and Working with Children Check (for identified roles)
• Completion of the NDIS Worker Orientation Module
• Certificate III or IV in Individualised Support, Frontline Management or related discipline (desirable)

For a confidential discussion, please contact Kathryn Key via email [email protected]

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

To apply online, please click on the appropriate link below.