SUMMARY OF ROLE:

We are seeking a seasoned Technical Services & DevOps Manager to lead the transformation of our managed services division. This pivotal role requires a hands-on professional with a robust background in AWS, DevOps, and managed services.

The successful candidate will:

- Provide technical leadership in supporting our AI platform-as-a-service (PaaS) offering in production environments
- Help establish scalable managed service models that extend to our AI, Data, and Atlassian delivery streams
- Oversee internal IT operations, client support tooling, and infrastructure
- Build toward a high-performing managed services capability that supports both internal teams and external clients

This role starts hands-on, with responsibility for setting up our managed services capability. As the function scales, you’ll step into a strategic leadership position, building and managing the team that succeeds you in delivery.

WHAT YOU’LL BE DOING:

Overhaul and own managed services operations across clients and internal needs

Define SLAs, support processes, escalation paths, and service documentation

Lead deployment, CI/CD, and monitoring for our AI PaaS

Build and maintain AWS infrastructure using IaC and automation best practices

Collaborate with AI, Data, and Atlassian teams to develop scalable service offerings

Provide advice on operational readiness, supportability, and platform management

Act as the escalation point for technical incidents across clients

Oversee internal IT support including devices, tooling, accounts, and security

Ensure production uptime and stability across platforms

Own documentation, observability, and incident response practices

Define the operating model for the managed services function

Help recruit and mentor new team members as the function grows

ABOUT YOU:

7+ years in technical roles, with experience across cloud engineering, DevOps, and/or systems administration

At least 3 years in a managed services or infrastructure leadership role

Strong AWS experience (certifications highly regarded – e.g. AWS SysOps, Solutions Architect)

Proficiency with infrastructure-as-code (Terraform, CloudFormation), CI/CD pipelines, and observability tooling

Experience supporting production platforms (ideally SaaS or PaaS)

Strong communication skills and the ability to engage with clients and internal stakeholders

Self-starter attitude with the ability to work independently and structure your own workload

Experience building support teams or scaling operational models is highly desirable

Team player vibe – you’ll be working with others to get stuff done.

BENEFITS:

Competitive salary package

Remote working opportunity

Flexible working hours

AWS/Atlassian certification support

Team events and meetups

Career progression opportunities

ABOUT STRATEGENICS

Strategenics recently celebrated over 15 years of delivering complex, data-driven solutions for enterprise clients. As we expand our capabilities in AI, data, and digital platforms, we’re also investing heavily in growing our managed services and cloud operations capability, a critical foundation for scaling customer impact.

This role offers a unique opportunity to take ownership of our technical services function, work with emerging cloud technologies, and help shape how we support and scale our platform offerings across AI, data, and Atlassian streams.

We maintain a culture of innovation, continuous learning, and technical excellence and we’re looking for someone who shares that mindset. Even if you don’t meet every requirement listed, we encourage applications from those excited to build something new, learn continuously, and drive impact through technology.