Whoever you are, whatever skills you bring, you have a critical role in protecting Victoria's lands and waters. Whether in the office or on the ground, you get to see the difference you make each day.

Ongoing, full time role

Salary: VPS 5.1 - $113,022 to $124,884 + 11.5% superannuation

Location: 664 Collins Street, Docklands VIC 3008

About the Organisation

EPA works to prevent and reduce the harmful effect of pollution and waste on Victoria's environment and people. We work with community, industry and businesses. As the needs of Victorians change, we must be equipped to adapt and respond to a range of factors.

We are a workplace committed to new ways of working, EPA celebrates diversity of people and lifestyles. We offer a wide range of practical options to support both your work and personal life.

The EPA Experience

• See the impact in the communities we live in: at EPA you see your work first-hand
• Range of internal working groups, networks and volunteering opportunities
• On-the-job training for a wide range of environmental roles
• Flexible start and finish times, as well as compressed work week options

About the role:

Reporting to the Manager, Service Management and Infrastructure Services, the Manager Workplace Services, is a senior member of a team responsible for the effective functioning of the EPA's Workplace Services, including Service Desk, and provisioning and supporting workplace technologies to enable collaborative ways of working within the organisation. You will work in partnership with IT vendors (e.g. Microsoft, Capgemini) providing workplace platform support services.

In this role you will:

• Effectively manage the workplace services function and platform, including by leading the development of a strategy for the management of workplace technologies, ensuring compliance with EPA's Enterprise Architecture standards and policies.
• Be the technical leader and key contact for the managed service provider's IT support teams.
• Deliver high-quality workplace platform services by providing authoritative, high quality, accurate and timely advice in relation to all aspects of workplace technology.
• Ensure that that the systems that support the workplace platform are regularly reviewed for currency and compliance to the Enterprise Architecture standards and policies.
• Facilitate and provide staff with guidance, training, and support regarding workplace services.

Skills and experience:

• A degree in Computer Science / Information Systems, and/or post graduate qualification in Information Systems or a related discipline.
• Leadership experience in a medium to large sized Information Technology function.
• Significant experience in a managed services and vendor support model.
• Significant experience in establishing and improving IT Service Management processes.
• Significant experience in workplace technology delivery and continual technology improvements.
• Experience in relevant tools / technologies: Jira, Confluence, Azure, Microsoft Intune, Microsoft O365, ServiceNow, Windows 10/11, Printing, Video conferencing.

To see the full position description: Click Here

How to apply

Click the "Apply" button to submit your application. Applications close on Tuesday 20 May 2025 at 11:59PM.

Applicants Should Submit:

• Cover letter; addressing your experience, the key selection criteria, motivations, and suitability to the role.
• Resume; including contact details of two referees.

For any enquiries relating to this role, please reach out to [email protected]

Need to know more?

All prospective employees will also undergo a National Criminal Record Check prior to an offer of employment. You must be an Australian Citizen or Permanent Resident or hold a valid work permit or visa. Preferred candidates will be subject to pre-employment checks including, but not limited to, police checks, reference checks and role related security clearances.

EPA Victoria recognises the value of the diversity, strength, and knowledge of Aboriginal and Torres Strait Islander people as we work with Traditional Owners to care for our environment. We provide a culturally safe and embracing work environment.

We are an equal opportunity employer with a commitment to merit, equity, diversity, and inclusion in the workplace. We believe our workforce should represent the diversity of the lands upon which we reside; and we actively embrace staff of different abilities, orientations, backgrounds, faiths, and genders.