As our Principal Service Manager, you will:
• Lead and manage a team of Service Managers to:
o implement and support IT service management best practices (such as ITIL) across ITP
o collaborate with internal stakeholders to prepare documentation
o support and review ITP systems and service delivery framework
o train and coach in IT service management best practices.
• Maintain a catalogue of services, service levels and agreements for all ITP services and provide service information to both internal and partnership stakeholders.
• Undertake service improvement projects and activities which contribute to Information Technology Partners delivering successful outcomes by monitoring internal and customer feedback, analysing trends and performing service reviews.
• Prepare and present submissions, reports, proposals, and briefings on issues related to IT services and performance, IT service management practices and IT service improvements.
• Foster and maintain constructive business relationships within ITP, partner agencies, suppliers and other business areas within the department.
• Identify opportunities, investigates, and implement operational efficiencies to improving the delivery of services.
• Foster and role-model a work environment that values performance, improvement, innovation and outcomes and knowledge sharing within ITP.
• Actively participate in a team environment and contribute to a positive workplace culture where ethical practices, workplace safety, equity, and diversity are valued and team members enjoy coming to work.

Applications to remain current for 12 months.

Job Ad Reference: QLD/634582/25
Closing Date: Friday, 23 May 2025