Dyvest Health Care Pty Ltd has 16 Medical Centres across NSW. We are seeking an exceptional experienced Senior Medical Receptionist for our medical practice at Liverpool and Campbelltown area. This position with suit a person who is able to work in a team environment and under pressure. We are looking for a friendly person with outstanding interpersonal and analytical skills to work with multiple GP's, Nurses, Allied Health Services and Reception staff.

Key elements of the role are:

Practice management –Reception workflow, daily operations, staff scheduling.

Billing and Medicare compliance daily reconciliation of Medicare, DVA, Workcover and private billings.

Policies and procedures – Formulating and implementing practice policies which meet accreditation standards and identifying opportunities for growth and process efficiencies.

Staff organisation – primarily responsible for the recruitment, training and appraisal of non-clinical team and coordination of clinical and administrative meetings. Manage communications with external agencies and service providers.

Front Office management – responsible for monitoring and ordering of office supplies.

Complaints resolution – analyse and develop appropriate responses to patient and staff complaints with escalation to management as necessary.

Receptionist duties – general front desk reception duties.

Practice development – liaise with local PHN to identify and implement the latest relevant legislation and guidelines.

Personal Attributes

Communication – excellent written and oral skills in negotiation, delegation and patient advocacy.

Leadership – leader by example. Delegation of tasks, resolving team conflicts, creating a positive work environment.

Initiative – ability to proactively work independently.

Precision – careful attention to detail.

Professionalism – punctual, well presented, confident, positive, courteous and have the ability to remain calm in challenging situations.

Qualification and Experience

Require a minimum 2 years receptionist experience

Proficient in MBS, Medicare incentives (PIP, PNIP), DVA, Workcover and private billings

Sound knowledge of Best Practice and PracSoft software

The right candidate will be offered a very competitive renumeration depending on experience.

Expression of interest, please email your CV to [email protected] - Only shortlisted candidates will be contacted.