Customer Service Representative - Newcastle

• Start date: 11th June 2025

Our NSW Government client is looking for enthusiastic individuals to join their team in Newcastle.

If you thrive on helping people and can deliver exceptional customer experiences, we would love to hear from you!

In this role, you'll be the friendly voice and helpful resource for their customers, providing information, resolving queries, and ensuring their needs are met efficiently and effectively. We're seeking individuals with 2-3 years of customer service experience, whether in a contact centre or face to face or similar setting You'll need excellent communication skills, a knack for problem-solving, and the ability to quickly learn new systems. Flexibility to work across a rotating roster is also key.

Key Details:

• Location: Newcastle, NSW
• Contract Duration: Start date is - Mid November, 2025 (possibility for extension)
• Hours: Up to 7 hours per day, 35 hours per week
• Roster: Rotating roster between 6:00 am and 10:00 pm, Monday to Sunday, including Public Holidays. Shifts rotate every four weeks and will not be the same for two consecutive rotations (early, mid, late shifts).
• Pay: $34.59 per hour + Superannuation. Weekend / shift worker rates apply in line with Private Clerks Award
• Training: Full-time (35 hours per week) on-site training and nesting for approximately 12 weeks. Hybrid working options considered following this once competency has been signed off and with internet requirements etc.

Requirements:

• 2-3 years customer service experience
• Excellent written and verbal communication skills
• Ability to learn new software quickly
• Flexibility to work a rotating roster across weekdays, weekends, and public holidays (penalties apply)

Responsibilities:

• Responding to customer inquiries via phone and email
• Providing accurate and timely information and assistance
• Maintaining clear and accurate records of customer interactions
• Adhering to ServiceNSW policies and procedures

If you're a motivated and customer-focused individual ready for a dynamic contract role apply now with your resume and a cover letter highlighting your relevant experience and availability!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.