Join a leading retail organisation providing essential IT services across a broad network. In this hybrid role (4 days in-office), you'll deliver hands-on support during system upgrades, deployments, and day-to-day operations.

Key Responsibilities:

• Provide Level 2 support for hardware, software, and networks
• Assist with system rollouts, migrations, and upgrades
• Collaborate with on-site teams to resolve issues quickly
• Escalate complex problems and document solutions
• Occasional travel for project support

What You’ll Need:

• 3+ years in IT support
• Strong Microsoft 365, Windows, AD, and networking skills
• Experience with telephony systems and ticketing tools
• Great communication and customer service skills
• Full Australian work rights

Bonus Points For:

• MSP experience
• IT certifications
• Cloud, virtualisation, or remote desktop knowledge

If you're in interested, click the apply button below!