We are looking for an experienced and eager IT generalist to join an enterprise technology team as a Senior IT Support Analyst. This role is ideal for someone who takes initiative, thrives on solving problems, and is keen to grow their career in a supportive, high performance environment. You will have the opportunity to work under an exceptional leader, gain exposure to a wide range of technologies and projects, while building a strong foundation for long term career progression.

Responsibilities

Resolve escalated Level 2 tickets promptly and professionally, ensuring all issues are well-documented

Support and manage network infrastructure, including account management, archiving, backups, updates, and patching

Perform daily systems maintenance and monitor system performance and network availability

Collaborate with internal IT teams and support the development of IT processes and documentation

Create and test basic scripts to streamline IT operations

Maintain compliance with cyber security standards and integrate security practices across IT systems

Key skills

2–3 years plus of Level 2 IT Support experience

Relevant certifications (e.g., CompTIA, CCNA, Microsoft 365 Expert, Juniper)

Strong knowledge of IP networking, routers, switches, firewalls, and network security principles

Proficient with Microsoft Intune (MDM, MAM), desktop support, and backup solutions

Extensive Networking support experience, ideally in Cisco or Juniper

Experience working with Microsoft 365, Azure, and on premises systems

Skilled in using ticketing systems and remote support tools

Excellent communication and customer service skills, with the ability to engage with stakeholders at all levels

Self-driven, curious, and collaborative, with a natural problem-solving mindset

What’s in it for me?

Join a supportive and collaborative Enterprise IT team

Gain exposure to a wide range of modern systems and tools

Extensive benefits package offered to all employees

Work under an exceptional leader committed to your professional development

Clear opportunity for career growth in a fast-moving and dynamic environment

This is a hands on, growth oriented position for an experienced Support Analyst who enjoys variety, ownership, and impact. If you thrive in an evolving IT landscape and are eager to grow your capabilities and take on more responsibility, we’d love to hear from you.