Who You’ll Work For

This organisation is a trusted provider of healthcare support services, managing a network of clinics across Australia and New Zealand.

The organisation supports over 5,000 employees across 280 sites.

With strong growth trajectory, the business has grown substantial over the past 12-24 months through acquisitions and mergers, as such, they are looking to centralise their IT Infrastructure and Operations and adopt a cloud first approach.

Your Role

Working within a team of 7, you’ll be a L2 Desktop Support Engineer ensuring that clinics receive prompt and effective IT assistance during key technology implementations and day-to-day service needs.

Your responsibilities will span BAU troubleshooting, diagnosis, and resolution of technical issues related to hardware, networking, and business applications.

This is a hands-on role working closely with clinic staff, internal IT teams, and project managers supporting in rollouts, deployments, upgrades, and technical optimisation.

What You’ll Need

• 3 -5 years of experience in I.T support roles.
• Proven experience supporting Microsoft 365, Windows Server, and Active Directory.
• Knowledge of both on-prem and cloud-based technologies and practises
• Experience troubleshooting and administration of VMware or Hyper-V
• Solid understanding of networking fundamentals and troubleshooting.
• Experience with telephony systems (on-premises and hosted) and ticketing systems.
• A strong customer service focus and attention to detail.
• Experience in a multi-site support environment.
• Familiarity with remote desktop services and device management.

What’s in It for you?

• Purpose-Driven Work: Your work contributes to over 280 sites across ANZ providing healthcare services
• Team Culture: Work with an experienced team who enjoy social outings and activities
• New Technologies: Grow and develop your skills within Azure Virtual Desktop
• Supportive Environment: Be part of a team that values innovation, inclusion, and personal development.
• Work-Life Balance: Hybrid working arrangement to support flexibility and well-being.

Next Steps

Interested? Apply now or contact Matt at Xceltium on [email protected] or send a message on LinkedIn for an informal chat.