About the role

Fortstone is seeking an experienced and personable Building Concierge/ Building Assistant to join our team in in a brand new luxury residential apartment complex in Perth. Within this full-time role you will be the key point of contact for residents and visitors, providing excellent customer service and assisting with managing the day-to-day operations of the building and providing support to the Facilities Management team.

What you'll be doing

Welcome and greet all visitors, clients, and tenants in a friendly and professional manner

Manage the reception area, including answering phone calls, directing enquiries, and accepting deliveries

Provide administrative support to the building management team as required

Maintain a high level of building security by controlling building access and monitoring CCTV

Assist with the coordination of building services, such as cleaning, maintenance, and event management

Respond to tenant and visitor queries in a timely and effective manner

Promote a positive and professional image of the building at all times

What we're looking for

Minimum 2 years' experience in a similar customer service or concierge role, preferably within a residential or hotel setting and only applicants with prior experience will be considered.

Strong communication and interpersonal skills, with the ability to interact with a diverse range of stakeholders

Excellent organisational and time management skills, with the ability to multitask and prioritise effectively

Proficient in the use of office equipment and computer software, including Microsoft Office

A friendly, professional, and customer-focused approach

Knowledge of building security and access control systems would be advantageous

What we offer

At Fortstone, we are committed to providing a supportive and inclusive work environment that values our employees. We offer a range of benefits, including:

Competitive salary and performance-based bonuses

Ongoing training and professional development opportunities

Flexible work arrangements and a commitment to work-life balance

Discounted gym memberships and access to a range of wellness initiatives

A collaborative and collegial team environment

About us

Fortstone is a leading provider of property management and facilities services in Western Australia. With a focus on delivering exceptional customer service and maintaining the highest standards of property management, we pride ourselves on our ability to create and maintain thriving, sustainable communities. Join our team and be a part of our continued success.

Apply now to become our next Building Concierge / Building Assistant!