At carconnect, we’re not just changing how Australians buy cars—we’re creating a better, more thoughtful customer experience from start to finish. A key part of that is making sure our customers feel supported before they even take delivery of their new vehicle. That’s where you come in. Our Customer Care team is focused on providing real value by helping customers choose the right aftercare products—whether it’s added protection, convenience features, or peace of mind for the road ahead. It’s all about listening, understanding their needs, and making sure they’re set up for the best possible ownership experience.

We’re looking for a passionate Customer Care Consultant (Aftermarket) to join our team in a full-time, Monday to Friday. This is a 12-month maternity leave contract, with the potential to extend. If you're confident over the phone, love helping customers, and want to be part of their final steps before taking delivery of their new car, this could be the perfect fit for you.

About the Role:

In this role, you'll be at the heart of our aftermarket protection product sales, working closely with both the Sales and Customer Success teams to deliver a seamless, end-to-end customer journey. You’ll be handling inbound and proactive phone-based sales , making sure every customer is offered the right extras to protect their new purchase—while also managing the admin behind the Aftercare Sale that keeps things running smoothly.

Your Day-to-Day:

Jump on the phone with our customers to discuss their Aftermarket needs and find the right fit for them!

Track and review upcoming deliveries to facilitate Aftercare sales.

Follow up post-sale to ensure the customer is satisfied with the products.

Work collaboratively with Sales and Customer Success to align on deals and ensure every customer gets the support they need.

Coordinate with the Customer Success Consultants (CSC) on delivery time frames.

Respond to and follow up on previous day’s emails from customers.
Manage warranties with the supplier to provide to our internal team for the customer.

Update orders within our CRM (Salesforce).

Work closely with our Aftermarket suppliers, keeping up to date with any updates or changes to products.

Maintain product knowledge to be able to provide the best advice to our customers on specific needs.

You’ll Thrive in This Role If You:

Have previous experience in Aftermarket sales,—especially phone-based.

Are a confident communicator who’s great at building rapport quickly over the phone.

Love working as part of a team that collaborates to get results.

Am organised and detail-oriented—you stay on top of multiple tasks with ease.

Bring a can-do attitude, take initiative, and keep customers at the heart of everything you do.

Why You’ll Love It Here:

Monday to Friday role – no weekends or public holidays!

Paid monthly commissions + surprise incentives and gift card prizes.

Work from our Silverwater office – all phone-based sales, no in-person selling.

Weekly team lunches and fun in-office events (yes, pool tournaments are a thing here).

Market-leading Employee Assistance Program (EAP) and exclusive staff perks.

A fun, driven, and truly supportive team culture that celebrates wins together.

Who We Are:

We’re carconnect—a Sydney-based, fast-growing team on a mission to take the hassle out of buying a car. From choosing the vehicle to offering the right protection—we make it easy for customers at every step.

Our culture? It’s everything. We work hard, have fun, and always show up for each other. If you love being part of a passionate team where your work matters, you’ll fit right in.

If you’re ready to take the next step in your career and be part of something exciting, apply now.

We welcome applicants from all backgrounds and are proud to be an equal opportunity employer.

Note: Applicants must have full working rights in Australia. Background checks may be conducted. No agencies, please.