About the role

Join the team at iFIT Health & Fitness' as a Customer Care Consultant based in our Seven Hills, NSW office. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. As the first point of contact for our customers, you will play a vital role in ensuring a positive brand experience and driving customer satisfaction.

What you'll be doing

Respond to inbound customer enquiries via phone, email and chat, providing friendly and knowledgeable assistance

Troubleshoot issues, identify solutions and escalate complex matters as required

Update customer records and maintain accurate documentation of all interactions

Proactively identify opportunities to enhance the customer experience

Participate in team meetings and contribute to continuous improvement initiatives

Adhere to all company policies, procedures and quality standards

What we're looking for

Minimum 1 year of experience in a customer service or call centre environment

Exceptional communication and interpersonal skills, with the ability to build rapport and empathise with customers

Strong problem-solving and decision-making abilities to resolve customer queries efficiently

Proficient in using customer relationship management (CRM) systems and MS Office suite

A collaborative team player with a positive, patient and resilient attitude

Knowledge of the fitness industry or experience with health/wellness products would be highly regarded

What we offer

At iFIT Health & Fitness', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you'll enjoy a range of benefits including:

Opportunities for career development and progression

Discounted gym memberships and wellness programs

A collaborative and inclusive team culture

About us

iFIT Health & Fitness' is a leading global fitness technology company that develops innovative exercise equipment, workout content and digital fitness platforms. With a strong focus on customer centricity, we are dedicated to empowering individuals to live healthier, more active lifestyles. Join our team and be part of our mission to transform the fitness industry.

Apply now to become our next Customer Care Consultant and be the voice that delivers exceptional service to our customers every day.