At Haliden Group we are seeking an experienced and dynamic Office Manager who can keep our operations running smoothly while supporting our continued growth. If you thrive in a fast-paced environment and enjoy solving challenges, this might be the perfect role for you.

Haliden Group is a proudly family-owned and operated company, making its mark in Melbourne's residential repair and maintenance industry. Our commitment to quality and professionalism ensures every project is completed to the highest standard, providing homeowners with reliable solutions they can trust.

Role Overview:

Reporting to the Managing Director, the Office Manager will be the central point of coordination between our team, clients, and suppliers. Your leadership will be crucial in ensuring efficient job management, customer service excellence, and seamless administrative operations.

Key Responsibilities:

· Manage job scheduling, orders, and communications, ensuring a consistent workflow.

· Qualify and track incoming leads, arranging site visits as needed.

· Oversee administrative tasks, including data management, policy creation, and compliance.

· Lead and support team members from induction to exit interviews.

· Monitor job profitability, customer invoicing, and contractor payments.

· Act as the first point of contact for client inquiries, providing 5-star service.

· Maintain stock levels and liaise with suppliers.

· Ensure compliance with industry regulations and internal policies.

· Champion our job management system (Ascora), ensuring process consistency.

What We're Looking For:

· Proven experience in an office management or similar role, ideally in a trade or construction setting.

· Strong leadership, communication, and problem-solving skills.

· High attention to detail and ability to manage multiple tasks effectively.

· Experience with job management systems like Ascora is a plus.

· A proactive attitude and willingness to learn and grow with the company.