Bridgestone's largest franchise group is looking for their next Customer Service Advisor who is passionate about customers service, culture and the automotive industry.

Are you an automotive industry experienced legend who is a great communicator with excellent phone manor, focused on providing great customer service and solutions? If so, we have a role in the Springfield area that may be just what you are looking for. The DMH Group Customer Service Advisors, have a growth mindset looking to continue their career journey while being provided with access to development opportunities, attractive staff discounts, and competitive salaries.

Looking for your next place to call home? Our door is open and now is the time to apply to become a team member where we are driven by curiosity, passion, optimism, and the belief that everyone can grow in a safe and exciting environment.

Your Opportunity:

Working alongside the Store Manager and Workshop Team, your primary role will be customer communication and communication with your team, ensuring the customers experience of having their automotive requirements completed with us is the best it can be.

Benefits for you:

Competitive salary package including bonus incentive program

Professional development with a dedicated career pathway

Staff, family, and friends discount opportunity

Join Bridgestone Select’s largest national franchise group

Inclusive team culture, where the unique contributions of our team members drive the success of the group

What your day will look like:

Utilising your skills to deliver ***** customer service

Delivering the complete customer solution, utilising your sales and mechanical product knowledge

Communicating with accuracy and efficiency through person to person, emails and phone

Management of customer tyre and mechanical bookings

Assisting and finalising repair orders/invoices

Work cohesively with the workshop to ensure successful quoting and completion of work orders

Organising, ordering, and tracking stock/parts

Roster Monday- Friday, every second Saturday morning

DMH Customer Service Advisor is:

Independent, motivated and enthusiastic collaborator who will enhance the groups culture and build relationships with fellow team members

Driven in customer service and sales, to deliver the best outcome for our customers and our business

Disciplined in time management, able to follow established process and complete checklists

Excellent communication skills to successfully follow and deliver both verbal and written directions

Punctual, dependable, and consistent to ensure team performance

Computer literate

Appreciated by their team and the group as a whole

Experience:

Experience and understanding of automotive parts

Exceptional Customer service skills

Tyre sales experience would be advantageous, not essential

Experience in providing customer solutions

Computer skills including email correspondence

Marlin experience would be advantageous, not essential