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Customer Liaison – Automotive Service Advisor (Southport)

We are recruiting for a well-established dealership based in Southport, seeking a confident and customer-focused individual to step into a newly created role designed to improve the customer experience during vehicle servicing and warranty repair workflows.

What’s on Offer

• Full-time, Monday to Friday role – no weekends!
• $75K salary (no commission structure)
• Join a professional, team-oriented dealership group
• Be the link between service, warranty and customer satisfaction

About the Role
This is a face-to-face and phone-based position focused on keeping customers informed and supported while their vehicle is being processed through the workshop.
You’ll work closely with the service, parts, and warranty departments, ensuring that communication is smooth, delays are minimised, and the customer is kept in the loop from diagnosis to completion.

Key Responsibilities

• Liaise with customers whose vehicles require warranty assessment
• Coordinate between internal departments to track progress and resolve issues
• Assist in managing timelines related to diagnosis, parts arrival, and repair completion
• Set clear expectations and maintain regular updates throughout the process
• Laise between internal and external stakeholders

About You

• Previous experience in an automotive service, service advisor, or customer care role is essential
• Confident communicator with strong organisational skills
• Able to manage challenging conversations with empathy and professionalism
• Calm under pressure and a natural problem solver
• Highly reliable with a team-focused attitude
• Proven track record using automotive software for logging and updating records.

This role would suit someone from the automotive industry who understands service workflows and enjoys providing a quality customer experience without the pressure of sales targets.

Apply today, shortlsited aplplicants will be contacted.