Customer Service Officer

Requisition Number: 680

Salary Range: $66,359.99 - $71,546.73 per annum

Position Type: Full Time Permanent

Location: Council Chambers, 119 – 145 Spence Street, Cairns

Application Close Date: Sunday, 8 June 2025 at 11.30pm AEST

Are you passionate about providing exceptional customer service and eager to develop your skills in a customer-focused role where no two days are the same?

We have an exciting opportunity for an enthusiastic and customer-focused Customer Service Officer to join our team!

What You Will Do:

As a Customer Service Officer, you will be the first point of contact for our community – in person, over the phone, and online. You will provide accurate information, assist with a wide range of enquiries, and play a vital role in the daily operations of our Customer Service Centre. You will also work as part of a supportive team on a rotational roster that values collaboration, flexibility, and service excellence.

Whether you are helping someone lodge a request, process a payment, or find the right department, your focus on professionalism and care will make a real difference in the community.

What We Are Looking For:

Previous experience in customer service and/or call centre environments.

Strong keyboard and data entry skills.

Previous experience in cash handling, administration, and using technology within a Customer Service Centre setting.

Demonstrated ability to manage difficult customers both face-to-face and over the phone with professionalism and composure.

A strong understanding of the principles of effective teamwork and collaboration.

Proven ability to handle sensitive information with tact, confidentiality, and discretion.

Some benefits we offer:

Achieve work / life balance with flexible working arrangements

Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)

Recharge with up to 5 weeks annual leave

Up to 3 weeks personal leave

Secure your future with 12% superannuation contributions

Salary sacrifice opportunities

Grow personally and professionally with learning and development opportunities

Cherish family time with up to 14 weeks paid parental leave

We are committed to:

Fostering a collaborative and inclusive work environment

Embracing innovation and continuous improvement

Cultivating a culture of professional growth and support

Now we want to hear about YOU!

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.

For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.

Council’s Recruitment Team can be contacted via:

Phone: (07) 4044 3310

Email: [email protected]

Website: Employment at Council | Cairns Regional Council