
Customer Service Scheduler/Allocator
WorkPac - Rockingham
Posted 21 days ago
• Competitive pay and long-term stability in a growing industry
• Opportunity to work in a fast-paced, centralised scheduling team
• Join a supportive team culture focused on safety and service excellence
Short Description
We are currently seeking a proactive and organised Customer Service Scheduler / Allocator to join our East Perth operations team. This role focuses on coordinating the daily concrete delivery schedule, balancing customer service, cost efficiency, and logistics planning.
About Our Client
Our client is a well-established leader in the building materials sector, with a national footprint and a strong safety-first culture. They are known for delivering high-quality products and services to the construction industry and are focused on operational excellence, customer satisfaction, and sustainability.
About the Position
• Manage day-to-day concrete delivery scheduling
• Allocate fleet and direct drivers to maximise delivery efficiency
• Liaise with internal teams to ensure accurate and timely dispatch
• Respond to jobsite changes and adjust schedules accordingly
• Maintain accurate records of cycle times and job interruptions
• Work closely with plant and fleet staff to optimise logistics
Key Responsibilities Include
• Oversee and adjust schedules to meet customer demand and plant capacity
• Maintain strong communication with drivers, CSOs, and site teams
• Escalate and report on delivery issues or disruptions
• Ensure compliance with fatigue management and safety policies
• Provide feedback for continuous improvement in delivery operations
Skills and Experience Required
• Prior experience in scheduling, dispatch, or logistics coordination
• Knowledge of Perth metro and surrounding areas
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with shifting priorities
• Sound computer literacy and willingness to learn new systems
• Concrete or construction industry experience (desirable)
Benefits
• Work for a national organisation with a strong reputation
• Supportive and inclusive team culture
• Career progression opportunities within logistics and operations
• Focused onboarding and continuous improvement training
Apply Now
Click the Apply button now or for more information contact:
Rebecca Ross – Recruitment Consultant
Phone: (02) 4927 7766
Email: [email protected]
Job Reference Number: 7019J202573619
About WorkPac - Rockingham
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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