Here at HKR Grouting Group (Trading as "Richtek Grouting" you will be the first point of contact for our clients and play a crucial role in ensuring smooth communication and scheduling.
Customer service is our number 1 priority

This position requires strong organisational, administrative and computer skills, trustworthiness and a passion for people as well as the ability to thrive in a high-pressure environment. Able to use “SimPro” is a strong benefit

What You’ll Be Doing

Answering incoming calls and assisting customers with inquiries

Scheduling jobs

Managing and updating job details in our scheduling system

Providing top-notch service with a friendly, can-do attitude

Helping solve small issues before they become big problems

What We’re Looking For

Great phone manner and clear communication skills

Strong organisational and problem-solving abilities

A positive, fun personality and strong work ethic

Comfortable using computers and learning new systems

Experience with SimPro is a bonus, but not essential