About Us:

At Fireblade-IT we believe that great IT support is the foundation of every successful organization. We provide fast, friendly, and effective IT solutions to businesses across Australia. As we grow, we're looking for a dedicated and customer-focused Helpdesk Level 1 Technician to join our team and be the first line of support for our clients.

Position Overview:
As a Level 1 Helpdesk Technician, you’ll be responsible for handling basic technical issues and service requests. You’ll log incidents, provide troubleshooting assistance, and escalate more complex problems as needed. This is a great opportunity to grow your IT career in a supportive, fast-paced environment.

Key Responsibilities:

Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner

Provide first-level support for hardware, software, and network issues

Troubleshoot problems related to desktops, laptops, printers, mobile devices, and office applications

Manage user accounts, both Onboarding and Offboarding, and perform other basic administrative tasks

Document issues and resolutions clearly in the Helpdesk system

Escalate unresolved issues to Level 2/3 support or relevant departments

Provide remote and in-person support as needed

Qualifications:

1+ year of IT support or helpdesk experience (preferred but not required)

Basic knowledge of Windows and/or macOS environments

Familiarity with Microsoft Office, Active Directory, and ticketing systems

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to multitask and prioritize effectively

ITIL, or similar certifications are a plus

Experience with Connectwise would be advantageous

What We Offer:

Supportive and collaborative team culture

Opportunities for training and professional development

Career growth within a growing IT company

Competitive salary

Flexible work options

How to Apply:
Interested candidates should apply and submit their resume along with a brief cover letter. We thank all applicants for their interest, but only those selected for an interview will be contacted.