🌟 Who We're Looking For

We're seeking an experienced and detail-oriented Customer Success Manager, Implementations to join our CorePlan Crew. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

🛠 Responsibilities

Lead end-to-end presales and implementation projects from kick-off to go-live

Develop and execute detailed project plans tailored to each customer's needs

Configure the CorePlan platform to meet specific customer requirements

Conduct thorough data migration and validation processes

Design and deliver customised training programs for various user roles

Manage project timelines, milestones, and resources to ensure on-time, successful deployments

Collaborate virtually with our global team to address customer-specific needs

Create and maintain project best practices and playbooks

Provide post-implementation support to ensure smooth adoption and resolve any issues

Conduct regular check-ins and health checks with assigned accounts

Work autonomously while maintaining strong communication with the team

🙌 Qualifications and Fit

Bachelor's degree in Business, Computer Science, Engineering, or related field

3-5 years of experience in customer success or consulting, preferably in a SaaS environment

Proven track record of successfully implementing complex software solutions

Strong project management skills with ability to manage multiple implementations simultaneously

Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

Technical aptitude with the ability to quickly learn and become proficient in new technologies

Experience working in a global team environment and collaborating across time zones

Problem-solving mindset with a talent for finding creative solutions to customer challenges

Experience with CRM and project management tools

Experience in mining industry will be helpful but not necessary

🚀 Why Join CorePlan?

CorePlan is not just your average mining software company. We are one of perth’s few tech startups and the only one that's shaking up the mining industry with our cutting edge digital operations platform.

We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining.

If you're ready to make your mark in a tech-forward company, apply today and become a part of the CorePlan Crew!

❣️ Recruitment Agencies

We love your hustle and would love to work with you - however we are not engaging any currently. If you would like to register your interest in working with us please email [email protected]