About EonX

EonX is Australia's leading loyalty fintech, specialising in creating bespoke loyalty and payments platforms for Australia's largest ASX200 listed organisations and iconic brands across the banking, insurance, utilities, pharmaceutical, sports & entertainment industries.

We are currently experiencing exciting growth through our strategic B2B partnerships, including a successful rollout with Symbion (a major player in the pharmaceutical industry). Building on this momentum, we are expanding into new verticals such as hospitality (hoteliers) and automotive services (smash repairers). As a result, we are seeking ambitious, driven individuals with proven experience in Relationship Management & Customer Success.

This is an amazing opportunity to join a dynamic and highly innovative team with a great social culture and become an active part of revolutionising the loyalty and fintech space in Australia.

With amazing work perks and employment incentives, our company provides opportunities for career progression and development locally and internationally.

About the role

As a Relationship Manager (Customer Success Representative), you’ll be at the heart of our customer lifecycle—guiding new customers through hypercare, driving product adoption, nurturing long-term relationships, and maximising customer satisfaction.

You’ll be their go-to resource from day one, after sales, ensuring they get the most out of our platform and experience the full value of our ecosystem.

This is a proactive, high-touch role focused on building trust, driving feature engagement, and preventing churn—especially during the crucial first four months of a customer's journey.

Responsibilities

Onboard new customers during hypercare and ensure a smooth transition into the platform

Continue relationship-building post-hypercare with wider base, by maintaining regular communication and ensuring ongoing engagement to selected customer cohorts

Develop and maintain positive relationships with customers, acting as their primary point of contact

Deliver white-glove, concierge-level service to our highest-value customers

Take a hands-on approach during billing cycles to ensure customers are making payments on time

Provide ongoing education and training to customers to ensure they are maximising the value of the platform

Monitor customer usage and engagement to identify potential issues and opportunities for improvement

Proactively address customer concerns and issues to ensure they are resolved in a timely and effective manner

Identify opportunities for upselling or cross-selling to existing customers

Develop and implement customer success strategies and initiatives to drive retention and growth

Requirements

Experience: 3+ years in Customer Success, Relationship / Account Management, or a client-facing role in fintech, SaaS, or loyalty/rewards platforms

Strong stakeholder engagement skills with internal and external partners, with a proven record of client retention

Mature and accountable approach to goals, targets, and commitments to the business and to partners

Driven and highly motivated professional who can operate within a plan but also show innovation and initiative

Positive can-do attitude, strong written and verbal skills, trustworthy and a team player

Familiarity with Salesforce/CRM’s is critical

What do we offer?

Competitive salary + performance incentives.

Access to staff rewards platform with big brand discounts and cashback.

Hybrid working options.

Career progression in a fast-growing company.

Opportunity to work closely with top-tier clients and high-value accounts.

It's time to love where you work, join our team at EonX!