About the role

We have an exciting opportunity for an experienced and friendly Medical Receptionist to join our team at Newcastle Family Practice part-time, 2-3 days per week (negotiable). As a family-oriented medical practice located in Newcastle, NSW 2300, we are looking for someone who can provide exceptional customer service and administrative support to our patients and clinical staff.

What you'll be doing

Greeting patients and visitors in a warm and professional manner

Booking appointments, managing the patient schedule, and handling inquiries

Preparing and maintaining medical files and other administrative records

Handling telephone calls, emails, and other patient communications efficiently

Assisting with billing, invoicing, and other financial tasks as required

Supporting the clinical team with various administrative duties

Maintaining a high level of confidentiality and attention to detail

What we're looking for

Previous experience as a Medical Receptionist or in a similar customer-facing role within the healthcare industry

Strong communication and interpersonal skills, with the ability to provide excellent customer service

Proficient in the use of medical software, scheduling systems, and general office equipment

Excellent organisational skills and the ability to multitask in a fast-paced environment

A friendly, patient, and professional demeanour

A keen eye for detail and a commitment to maintaining confidentiality

The ability to work collaboratively as part of a team

What we offer

Competitive salary

Supportive and collaborative work environment

Opportunities for professional development and growth

About us

Newcastle Family Practice is a well-established and respected medical practice that has been serving the local community for over 20 years. We are committed to providing high-quality, patient-centred care and creating a welcoming and inclusive environment for both our patients and our team. If you're passionate about making a positive difference in people's lives, we'd love to hear from you.

Apply now to become our next Medical Receptionist and join our dedicated team at Newcastle Family Practice.