Title: Barista

Position Overview:
The Barista is responsible for preparing and serving a wide range of coffee and espresso-based beverages while providing excellent customer service.

Our Vision is to be the most highly regarded hospitality, leisure and entertainment company outperforming our markets by being better than yesterday, every day.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Grow revenue ahead of market
• Maximise asset performance
• Business transformation

Our Values

• Empowerment: Step up and be accountable
• Possibilities: Always evolve and improve
• Community: Strong teams, better together

Key Accountabilities

• Customer Service: Greet customers in a friendly and welcoming manner, take their orders, and provide recommendations based on their preferences.
• Coffee Preparation: Prepare and serve coffee and espresso-based beverages, including but not limited to lattes, cappuccinos, flat whites, and specialty drinks, according to established recipes and standards.
• Espresso Machine Operation: Operate espresso machines and other coffee equipment, ensuring proper maintenance and cleanliness.
• Bean Grinding: Grind coffee beans to the appropriate coarseness for each order, ensuring freshness and flavour.
• Milk Steaming: Steam and froth milk for use in various coffee beverages, achieving the desired consistency and temperature.
• Quality Control: Ensure the quality and consistency of coffee drinks by monitoring brewing time, water temperature, and ingredient proportions.
• Handle Payments: Present bills to guests, process payments accurately.
• Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.
• Inventory Management: Monitor and replenish coffee beans, syrups, and other supplies as needed to ensure product availability.
• Menu Knowledge: Stay informed about the menu offerings, including seasonal specials, and effectively communicate these to customers.
• Upselling: Suggest additional items or upsell based on customer preferences and the menu.
• Flexibility in work schedule, including evenings, weekends, and holidays.

Key Performance Indicators

• Accurate task completion
• Customer feedback
• Achieving team targets

Skills & Experience

These are the desired skills and experience for this role:

• NZQA certified Barista qualification.
  Must be able to stand for extended periods and lift heavy items

Behavioural Capabilities

• Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
• Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
• Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization.
• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
• Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.
• Delivering Results: Sets objectives that align with team and organizational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.