We are seeking a proactive and highly organized Service Administrator to join our Sydney-based team. In this full-time role, you’ll manage service desk operations, coordinate technical resources, and contribute to engineering design activities. If you have an engineering mindset, hands-on CAD experience, and strong organizational skills, this is a great opportunity to join a growing and collaborative environment.

Key Responsibilities

💬 Customer Service Support

Respond to client inquiries via phone, email, and ticketing systems.

Track and resolve service-related issues promptly and effectively.

Maintain high levels of customer satisfaction through responsive support.

🛠 Service Desk Management

Prioritize and manage service requests and incidents.

Log, monitor, and close tickets using service desk software.

Coordinate with technical teams for issue escalation.

Generate performance and activity reports.

Maintain documentation, troubleshooting procedures, and user guides.

✏️ Design & Technical Support

Assist in the design of systems and components, including layout and schematics.

Perform hydraulic calculations to support engineering and service design needs.

Create and modify technical drawings using CAD software (e.g., AutoCAD, SolidWorks).

Collaborate with engineers and technicians to implement design changes and improvements.

📅 Coordination and Scheduling

Schedule service calls and technical support appointments.

Coordinate cross-departmental service delivery.

Manage calendars for field staff and technical support teams.

📦 Inventory and Asset Management

Track and manage IT and operational assets (hardware/software).

Assist with procurement processes and maintain service contracts.

🛡 Compliance and Policy Enforcement

Ensure adherence to internal standards and external regulatory requirements.

Enforce policies related to service quality and delivery timelines.

🎓 Training and Support

Train new staff and clients on internal tools and service platforms.

Provide ongoing support and guidance to system users.

Skills & Qualifications

Bachelor’s degree in Engineering (required)

Proficiency in CAD software (e.g., AutoCAD, SolidWorks)

Experience with hydraulic calculations and interpreting technical schematics

Excellent communication, coordination, and documentation skills

Familiarity with service desk tools or ticketing systems (desirable)

Attention to detail, with strong time and task management abilities

What We Offer

Competitive salary of $73,150 – $90,000 per annum

Dynamic and collaborative team culture

Opportunities for growth and technical development

Convenient Sydney location

How to Apply

Please submit your resume and a short cover letter to [email protected]