About the Business

This privately-owned organisation is a fast-growing BPO service provider operating across a range of sectors including: health services; aged care; education; commercial; and government sectors. With a reputation for high-quality service, tailored solutions, and operational excellence, they partner with national organisations to help them run smarter, cleaner, and more efficiently. This is a company that values initiative, backs its people, and delivers exceptional outcomes without the red tape.

About the Role

Due to continued growth, an opportunity has opened for a dedicated Account Manager to join their high-performing Melbourne based team. In this role, you’ll manage a portfolio of national clients—acting as their go-to contact, coordinating service delivery, resolving issues, and supporting ongoing improvement initiatives. You’ll work directly with the senior leadership team and play a hands-on role in driving service excellence, client satisfaction, and commercial results.

Key Responsibilities

Be the primary point of contact for assigned client accounts

Build strong, long-term relationships and deliver a high-quality service experience

Monitor and manage third-party providers to ensure consistent, compliant delivery

Analyse service data and provide clear, insightful reporting to clients

Identify and implement opportunities for improvement and cost efficiency

Coordinate new client onboarding and project rollouts

Stay current with compliance, contract terms, and service-level obligations.

Skills & Experience

We are looking for a commercially minded, operationally capable Account Manager who can demonstrate a commitment to the highest levels of customer service. You will demonstrate capability in account management, ideally with experience and exposure to one or more of the following sectors: Industrial Services; Logistics; Facilities Management; Education; and Health & Aged Care.

Strong communication and reporting skills (verbal and written)

The ability to manage competing priorities and work at pace

A proactive mindset - you take ownership and follow through

Experience working with compliance-heavy sectors

Confidence working independently and as part of a close-knit team.

What’s on Offer

$100,000 - $120,000 (inc Super) + Incentive

Work directly with senior leaders who value initiative

Fast-growing business with clear career progression

Hybrid flexibility and a Port Melbourne HQ

Values-led team culture with a focus on service.

Apply Now

This role is being managed exclusively by Yorkshire Bridge.

For a confidential conversation, contact Paul Tulip on 0429 581 200 or email [email protected]