Meet: A leading healthcare company
Location: Hybrid (3 days in office) Docklands
Fixed Term Contract: 12-month FTC (potential view to permanent)

The Story

Our client is a respected leader in the healthcare industry that continues to embark on acquisitions and growth. As they expand, they need to continue to uplift and transform technology across the business. Their Service Assurance team has significantly reduced monthly incidents and completed DR testing for most of their warehouses, creating a positive and efficient work environment focused on continuous improvement to support this growth trajectory.

The Role

This is an exciting opportunity to join as a Technical Business Analyst in the Service Assurance team for a 12-month fixed-term contract with the potential to transition to permanent. You'll be working alongside a collaborative team across the infrastructure domain.

You'll be responsible for:

• Supporting both the Disaster Recovery and Backup Uplift Project as well as the development and management of the Service Catalogue
• Collaborating with stakeholders to gather business requirements, analyse current processes, and ensure that the service catalogue reflects key elements such as SLAs, ownership, and dependencies
• Maintaining an accurate, up-to-date service catalogue, ensuring it aligns with business needs and supports the service catalogue management process
• Leading initiatives around Configuration Management Database (CMDB) improvements
• Starting at the leadership level with application owners and working down into technical groups to gather requirements
• Ensuring all critical components are properly documented in the CMDB with clear ownership
• Supporting DR capability planning and testing across infrastructure components
• Contributing to the reduction of monthly incidents

What You Bring To The Role

• Minimum 5-7 years of business analysis experience, preferably within IT service catalogue management or disaster recovery projects
• Familiarity with IT service management (ITSM) practices, including change, release, and service level management
• Strong knowledge of disaster recovery and backup processes, with an emphasis on aligning these with the service catalogue
• Strong technical background with the ability to understand IT infrastructure components
• Self-sufficiency and critical thinking abilities - you can work independently and find the right people to talk to
• Experience with CMDB, DR planning, and ITIL processes
• Ability to interact effectively with both technical teams and business stakeholders
• Knowledge of IT service management tools
• Understanding of monitoring tools like Splunk would be advantageous

What's In It For You

• Competitive salary package
• Flexible hybrid working arrangement (3 days in office)
• Work with a welcoming, people-focused team that values collaboration
• Join at an exciting time when the focus is on transformation and improvement
• Regular team stand-ups and an open, accessible management style
• Opportunity to work across various IT domains from applications to infrastructure
• Core business hours with no on-call requirements
• Potential for permanent role conversion
• Chance to make a real impact on critical business systems

Next Steps

If you're an experienced Technical Business Analyst with a strong technical foundation who enjoys solving complex problems and working in a collaborative environment, we'd love to hear from you. This role offers an immediate start ideally in June, so apply now to be considered or email me queries on jacqui.roberts@affix.com.au