About the Company

Plaza Premium Group proudly operate the world’s largest network of international airport lounges and award-winning airport hospitality & passenger experiences. Our passion is "Making Travel Better".

Our environment is fast paced and we are looking for the industry’s most ambitious Airport Lounge Supervisor to join our team and deliver the best-in-class experience for both our valued guests and exceptional team.

Our promise to you:

We will respect and value your background and perspectives

We will work together with integrity

We will share our incredible pride for job, company and industry

What are looking for a passionate professional that has:

Attention to detail with the ability to work to high quality, measured standards

A focus and ability to consistently deliver a great customer experience

Someone looking to grow and progress your career within a reputable company

Key Responsibilities Include but not limited to:

Lead by example, demonstrating and promoting our company Values and Purpose

Show efficiency in constantly striving to provide an exceptional customer experience for our Plaza Premium Guests

Provide leadership and guidance to employees while on shift

Provide support to the Lounge Manager and assist in overall operations

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met

Conduct daily briefing and staff duty delegation

Coordinate the administration of procedures relating to menu changes, rosters, stock take and daily management reporting

Ensure Lounge opening and closing procedures are consistent and managed accordingly

Monitor and ensure quality of food, hygiene, cleanliness and tidiness of the Lounge including maintenance of plant and equipment

Handle any escalated guest complaints in a professional and discreet manner

Review work procedures and operational standards in order to determine ways to improve the services, performance and safety

Assist in recruitment and induction of new team members

Maintain confidentiality of proprietary information and protect company assets

Key Selection Criteria:

Responsible Service of Alcohol (RSA) certification (mandatory).

Experience leading or supervising a team within a busy environment

Flexible to work variable shifts including early starts, weekends and public holidays

Ability to coach and train staff effectively on Standard Operating Procedures

Able to work under pressure

Knowledge in health and safety regulations

Well organized with good time management skills

Passionate about delivering exceptional guest service

Experience in working in airport would be advantage

We thank all interested parties in advance for their application, however only successful applicants will be contacted.