Customer Service & Scheduling Coordinator

Full-Time | Malvern, SA | Office-Based
Level Plumbing Adelaide

Looking for a change from call centre chaos or soulless admin work?

Join a small, professional plumbing business where you’ll have real impact and become the backbone of our customer service and scheduling team. Based in Malvern, Level Plumbing Adelaide is a fast-growing maintenance plumbing business with a strong reputation and a team that genuinely takes pride in what we do.

🧰 What You’ll Be Doing

Answer inbound customer calls and emails with professionalism and warmth

Schedule jobs for our field team

Follow up on leads and customer opportunities

Communicate job details clearly to both customers and technicians

Manage and update bookings, notes, and workflows in our job system (training provided)

Be the key point of contact — and ensure our service runs like clockwork

This role includes a structured handover from our current administrator who will be going on extended leave in July. You’ll work alongside her for several weeks to ensure a smooth and confident transition.

👀 Who We’re Looking For

Experience in admin, scheduling, coordination or service-based customer support

Calm under pressure, able to prioritise a busy day and solve problems quickly

Confident phone manner — professional but friendly

Comfortable with job management systems (Simpro experience is a bonus)

Can pick up systems and routines quickly, and suggest improvements when needed

Works well with tradespeople and customers alike

💡 Why You’ll Like It Here

Professional, respectful team environment

Office-based in Malvern – no weekends, no shiftwork

Structured handover and support from the owner and current team

Growing business with room to shape the role as we expand

Competitive pay with regular reviews

📍 Location: Malvern SA 5061
📅 Start: Ideally by late May / early June to allow for training
🕐 Hours: Monday to Friday – Full-time