
Customer Service & Scheduling Coordinator
Level Plumbing and Roofing Adelaide
Posted 23 days ago
Customer Service & Scheduling Coordinator
Full-Time | Malvern, SA | Office-Based
Level Plumbing Adelaide
Looking for a change from call centre chaos or soulless admin work?
Join a small, professional plumbing business where you’ll have real impact and become the backbone of our customer service and scheduling team. Based in Malvern, Level Plumbing Adelaide is a fast-growing maintenance plumbing business with a strong reputation and a team that genuinely takes pride in what we do.
🧰 What You’ll Be Doing
Answer inbound customer calls and emails with professionalism and warmth
Schedule jobs for our field team
Follow up on leads and customer opportunities
Communicate job details clearly to both customers and technicians
Manage and update bookings, notes, and workflows in our job system (training provided)
Be the key point of contact — and ensure our service runs like clockwork
This role includes a structured handover from our current administrator who will be going on extended leave in July. You’ll work alongside her for several weeks to ensure a smooth and confident transition.
👀 Who We’re Looking For
Experience in admin, scheduling, coordination or service-based customer support
Calm under pressure, able to prioritise a busy day and solve problems quickly
Confident phone manner — professional but friendly
Comfortable with job management systems (Simpro experience is a bonus)
Can pick up systems and routines quickly, and suggest improvements when needed
Works well with tradespeople and customers alike
💡 Why You’ll Like It Here
Professional, respectful team environment
Office-based in Malvern – no weekends, no shiftwork
Structured handover and support from the owner and current team
Growing business with room to shape the role as we expand
Competitive pay with regular reviews
📍 Location: Malvern SA 5061
📅 Start: Ideally by late May / early June to allow for training
🕐 Hours: Monday to Friday – Full-time
About Level Plumbing and Roofing Adelaide
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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