Office Administrator – Full Time

Location: Virginia, Brisbane

Company: Pet Angel Funerals

About Us:

Pet Angel Funerals is a family-owned pet crematorium servicing Brisbane and the Gold Coast. Due to growth, we are seeking a dedicated Office Administrator for our Brisbane location. Join our team of friendly professionals who are passionate about supporting pet owners and pride themselves on delivering exceptional customer service during a very emotional time.

Key Duties:

Perform general office duties

Answer incoming calls

Liaise with customers, including making arrangements for deceased pets

Coordinate daily office tasks, including scheduling collections and deliveries

Communicate with staff and prioritise collections

Process payments and invoices

Handle customer and vet inquiries via phone and email

Manage emotional customer interactions at reception and over the phone

Qualities We Are Looking For:

Previous customer service and administrative experience

Exceptional customer service and communication skills

Compassionate and caring demeanour with an excellent phone manner

Proficiency in Microsoft programs and excellent computer skills

Strong organisational skills and attention to detail while following systems

Motivation to work independently in a busy environment

Ability to handle emotional situations with empathy and professionalism

Knowledge of the Gold Coast and Brisbane areas

Ability to coordinate multiple drivers in a fast-paced environment

Experience with Xero (preferred but not essential)

Compassionate nature and a love for animals

As a small family business, we value teamwork and a willingness to support one another across all areas of the business. Ideally, we’re looking for someone who is open to learning other aspects of the role, including (ut not limited to) assisting in the care centre by helping assemble cherished pets into their chosen memorial products.

How to Apply:

If you possess the above qualities and are seeking a rewarding career with a supportive team, please apply through Seek with your resume and a cover letter explaining why you are suited for the role at Pet Angel.

Please Note: Do not call the business line, as it is reserved for grieving customers.

We look forward to receiving your application!