Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.

Explore the opportunity to develop your career in a growing industry

Join a friendly, professional business that provides you with ongoing training and support

Enjoy the benefits from joining a national network, whilst working locally

We are currently looking for a TWO full time Office and Rostering Administrators to join our Hobart team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for the Field Team and our clients.

The Office and Rostering Administrator roles are office based with future WFH opportunities available. The role is critical in ensuring services are delivered to clients. Coordinators are responsible matching Field Team skills and competencies to client needs ensuring that shifts are filled and stakeholders informed and up to date. The role will also assist in office administration including some HR and compliance activities.

You must:

Be available to work full time Monday-Friday 9am -5pm from our Hobart Office with the flexibility to intermittently be oncall outside of hours (once a year)

Be available to travel interstate for training

Have or be willing to acquire an NDIS Worker Screening Check

Have a good geographical understanding of Hobart and its surrounding suburbs

Must have full time ongoing working rights in Australia

Have previous experience in a similar role and be able to effectively multi task

The Role:

Day to day management of Field Staff ensuring that shifts are filled and stakeholders alerted to updates of client needs - includes managing field staff leave (e.g annual leave, last minute leave or availability changes)

Manage incoming enquiries (phone/email/text) to support the efficient delivery of quality support

Provide back up support to the Melbourne Co-Ordinator (and vice versa)

Provides administration support to including front of office meet and greet, procurement of assets and general office management needs

Working closely across all streams of the business to deliver consistent and quality outcomes

Support new client on-boarding

Developing and managing service schedules, including planning, confirmation and short notice placements and cancellations

Providing coaching, supervision, support and direction to Field Staff to ensure quality services are delivered

Maintaining and updating data across organisational systems

What you will need:

Demonstrated high level verbal and written communication skills

Ability to forecast and provide resolutions through lateral thinking

Excellent computer literacy including knowledge and experience of Microsoft Office and ZOOM

Experience using CRM tools and phone systems (e.g Freshdesk, Zendesk, PROCURA, SALESFORCE)

Great interpersonal, negotiation and problem solving skills

Ability to work as part of a team (remote and physical) but comfortable working autonomously

At least one year's experience in a similar role

What we offer:

Training & professional development opportunities (including free access to online learning tools & programs)

Friendly, flexible and supportive work environment

Access to our free Employee Assistance Program

Staff recognition programs

Beautifully presented and local office

Uniform and all PPE

Access to mentors and leaders across our business to support career development

Great base salary plus superannuation 5 weeks annual leave and occasional work from home opportunities

Next steps:

If you would like to join our team and become part of a friendly, professional network please apply today. All successful candidates will be contacted via email with an application pack so we can arrange an interview, we respectfully request no phone calls to our offices until you have received an email from us.