We are Focused Healthcare, a Community Services provider in North Brisbane, providing a range of community care and support services to people living with disability and ageing.

We are seeking a reliable and committed Full-Time Rostering Officer with extensive experience, who is passionate about making a real difference by supporting our clients to live the way they choose.

The Role

The Rostering Officer is responsible for delivering exceptional rostering support in a fast-paced environment, ensuring that clients receive their scheduled care and supports from appropriately trained staff. This role is vital to maintaining smooth daily operations by ensuring all shifts are filled promptly with skilled and qualified team members, in line with client care needs and service requirements.

Key Accountabilities

Roster Management: Create, maintain, and update accurate rosters for staff in accordance with client care needs, ensuring that shifts are filled by appropriately trained and qualified personnel.

Staff Allocation: Assign staff to shifts based on their skills, qualifications, and availability, ensuring the best match for each client's individual needs.

Communication: Maintain effective communication with staff, clients, and management to ensure schedules are met, addressing any last-minute changes or absences promptly.

Compliance: Ensure all rostering complies with relevant regulations, client requirements, and organisational policies.

Continuous Improvement: Contribute to the ongoing improvement of rostering processes, identifying efficiencies and areas for development.

Emergency Response: Be prepared to react to emergency staffing needs, including last-minute shift changes or weather events, ensuring that client care is not disrupted.

Skills and Qualifications:

Strong organisational skills with the ability to manage multiple priorities and deadlines.

Excellent time management skills, particularly in a fast-paced environment.

Excellent communication skills to liaise effectively with staff, clients, and management.

High attention to detail and accuracy in scheduling and data management.

Proven experience in a rostering or administrative role, preferably within the aged care, NDIS, or healthcare sector.

Sound knowledge of relevant regulations and compliance standards in aged care.

Proficiency in using rostering software or systems.

A proactive approach to problem-solving and issue resolution.

To be successful in the role you will have:

Experience using health information systems.

The ability to balance conflicting demands within tight timeframes or seek advice when necessary.

The ability to maintain composure and positivity during periods of rapid change.

Demonstrated experience in working within a team, using initiative, sound reasoning, and strong listening skills.

A client-centered approach, with a passion for delivering exceptional experiences.

Excellent written and verbal communication skills.

Strong attention to detail, with the ability to escalate issues and receive feedback to develop effective solutions.

Well-developed interpersonal skills, with the ability to work effectively and sensitively with a diverse range of clients, including those with challenging behaviors and those from culturally and linguistically diverse backgrounds.

Requirements and Selection Criteria

Experience working in a team within the medical/healthcare profession

Experience working in a rostering team within a community support services environment (desirable)

Strong administration skills with a keen attention to detail

NDIS Worker Clearance Screening

Blue Card

National Police Check

Comply with the Queensland Government COVID-19 Vaccination Direction

If this role resonates with you and you believe you possess the skills and values we are seeking, please submit your responses to the Selection Criteria and Requirements section above, along with your resume and cover letter outlining your interest in the position.

Send your application to Yasmine Springall, Operations Manager, via email at [email protected], or call 1300 201 351 for a confidential discussion.