Casual Rostering Officer/ After Hours Rostering Officer

Location: Head Office, Melbourne CBD (Hybrid working)
Type: Casual
Job reference: 494725
Applications close: 9th May 2025

Base Rate: $31.42/ hr (plus casual loading)

We are Victoria’s most established and recognised for purpose disability service provider. We work in partnership with people with disability of all ages and needs, as well as carers, and their support network to deliver a wide range of tailored, flexible and quality services.

We offer

• An attractive remuneration package with excellent salary packaging tax benefits
• Excellent central CBD location
• A rewarding career in a growing service sector
• Supportive team environment
• The opportunity to work alongside and empower people with disability to reach their maximum potential
• Ongoing training, team support and professional development opportunities

About the Role

The casual Rostering Officer/ AH Rostering Officer will provide rostering support to a cohort of disability services across Metropolitan Melbourne and Regional Victoria. Centrally located at our Head Office in the Melbourne CBD, you form part of a wider team to ensure that our services and customers are in receipt of the staffing support they require.

You will be on a rotating roster between 7am - 5pm, Monday to Friday with potential to pick up After Hours (5pm-10pm) rostering shifts/weekend 9am-3pm shifts & 1st line Oncall support.

Key role responsibilities include:

• Manage and respond promptly to incoming calls and emails with professionalism and efficiency.
• Maintain clear and effective communication with participants and staff.
• Proactively monitor and adapt to client needs and staff availability, ensuring accurate and timely responses to changes.
• Foster strong relationships with workers and clients to enhance engagement, utilization, and staff retention.
• Identify and address shift vacancies, coordinate re-directions, and communicate changes effectively to employees and clients.
• Handle phone calls with a friendly and professional demeanor, providing excellent customer service.

About You:

We are looking for passionate individuals who are able to build strong, trusted and positive relationships with our team members, support workers and customers and will demonstrate;

• Strong problem-solving skills with the ability to work autonomously.
• Exceptional attention to detail and accuracy in all tasks.
• Capability to work both independently and as part of a team.
• Resilience and efficiency in high-pressure environments.
• Excellent organizational skills and time management capabilities with proven ability to multitask effectively and manage competing priorities.
• Prior experience with Salesforce and Kronos rostering systems will be highly regarded, but not essential
• Friendly team member with an ability to build relationships with all key stakeholders (Service managers, DSWs, clients and their families, etc.)

Appointments are subject to one or more of the following forms of pre-employment safety screening such as Police Records Check, Inherent Position Requirements Employee Declaration, NDIS Worker Screening Check and Reference Checks. This role is only available to Australian Residents or to those who hold the right to work in Australia.

Sound like you?

Click 'Apply Now' below, or contact Tenille Chapman on [email protected] for more information. Please note, for internal applications, a formal recruitment process will be followed for this role which includes panel interview, compliance checks, etc.

Your application must consist of a CV and a cover letter detailing the reasons for your interest in this role.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognize the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply. We are committed to child safe standards and Yooralla is an equal opportunity employer.

Yooralla and Berry Street, two of Victoria’s most respected and long-standing social service providers, have merged – in a transformative step forward in meeting current and emerging community needs. The merger will enable us to deliver greater impact, expand our services, and create more opportunities for professional growth and development.

Berry Street Yooralla acknowledges Aboriginal and Torres Strait Islands People as the Traditional Custodians of the lands across Victoria where our services are located, and pay our respects to ancestors and Elders, past, present and future. Yooralla is committed to honouring Australian Aboriginal and Torres Strait Islands Peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to Berry Street Yooralla and our society.