Join an Australian-owned distributor supplying a wide range of industrial products to key sectors including construction, mining, and manufacturing. Known for their commitment to quality service and long-term client relationships, they’re now seeking a Customer Service Representative to join their team based in Welshpool.

This is a full-time, permanent position perfect for someone who is eager to learn and ready to take initiative. The role requires a strong work ethic, confidence in decision-making, and the ability to handle both small and large, complex orders.

Responsibilities:

• Deliver excellent customer service, both over the phone and in person.
• Manage customer enquiries and process a wide range of orders, from single parts to large, complex requirements.
• Liaise with clients regarding delays, pricing, project updates, and general order progress.
• Assist the accounts team with invoicing, payroll, and other administrative tasks as needed.
• Perform data entry, support stock take processes, and assist with inventory control.
• Collaborate with a team of 7 customer service staff to meet daily targets and maintain service standards.
• Use Outlook and Excel to manage communications and order-related information.

About You:

• A fast learner with a proactive attitude and the confidence to make independent decisions.
• Strong communication skills and comfortable asking questions to ensure accuracy.
• Industrial knowledge is a plus, but not essential – willingness to learn is key.
• Proficient with Microsoft Outlook and Excel.
• A team player with the ability to handle a variety of orders and tasks in a busy environment.

What’s on Offer:

• Permanent, full-time position with Monday to Friday, 8 am – 4 pm hours.
• Supportive team of customer service professionals.
• Opportunities for professional growth and progression within a well-established company.
• A friendly, stable workplace with a company known for its strong employee tenure.

If you are interested in this position, please click “Apply Now” and one of our consultants will be in touch. Alternatively, please call (08) 9474 9079 and ask for Nickole or Chey to find out more.