• Full time, fixed term position until October 2025
• Candidates may be considered for similar roles that arise within 3 months
• Commencing at $79,526 + 11.5% super

About the Opportunity

As a Customer Service Representative (?CSR?), you will play a key role in representing the City of Adelaide (CoA), as the first point of contact to our many and varied customers. You will deliver excellent experiences to customers contacting us by phone as well as some in-person and email contact.

You will enrich the customer experience by providing positive, meaningful and relevant suggestions and referrals to help us create a city everyone can enjoy.

Some of the things you?ll see yourself doing with us are:

• Providing professional customer service in our call centre.
• Providing occasional face-to-face customer service at our front counter.
• Responding to email and other written correspondence as required.

Please note that applicants moving to the next stage will need to be available to attend a group assessment on 12 May 2025 (Monday).

Why join our team as a Customer Service Representative?

CoA provides you with a great opportunity to build your career, while having a genuine impact on our city and our communities. As a Capital City Council, we have wide-ranging responsibilities that impact everyone who visits, works and plays in the City. As a CSR, you?ll be assisting customer queries, which will expose you to the many different services that Council provides. This includes everything from community wellbeing to urban planning, events to infrastructure, lifestyle experiences to heritage, corporate services and many more.

About You

To be successful in this role you will have:

• Demonstrated experience in delivering a high level of customer satisfaction in a fast-paced customer service environment.
• Previous call centre experience environment would be highly desirable, however we would also love to hear from you if you have fast-food, hospitality or retail experience too!
• Demonstrated ability to plan and operate efficiently, under pressure to complete work.
• Excellent verbal and written communication skills with the ability to manage challenging clients and situations tactfully and sensitively, and sound numeracy skills.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community?s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

The Customer and Marketing Team supports extraordinary customer experiences, celebrates our city through the delivery of creative and digital services, and enhances our reputation by promoting our achievements and initiatives.

To find out what our people love about what they do please watch this video.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Anh Le on 08 8203 7931.

If you?re interested in this role, please submit a resume online. There is no need for a cover letter, however, there are a few pre-screening questions for you to respond to.

Please review the position description prior to submitting an application by following the prompts to apply.

Please note as part of the application process, there will be pre-screening questions which as you to:

• Articulate why you?re interested in applying for this role
• Ask if you have worked in a customer service role
• Ask if you have worked in a role where you were required to enforce policies that customers may not agree with
• Respond to whether you have had experience using multiple computer systems while dealing with customer enquiries
• Respond to whether you have experience navigating a company knowledge base
• Respond to whether you have worked in a fast-paced environment where you are responsible for handling a wide range of enquiries.

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