EARN $70,000 per annum + Super + Annual Performance Bonus

Join A Reputable National Transport Business Based In Balwyn

Perfect For Transport Industry Professionals | Free Friday Lunches

About The Company

Our client is a well-established National Transport Company based in Balwyn, VIC. With a strong reputation for delivering excellence in freight logistics, they are known for their positive work environment, long-term team commitment, and a genuine passion for what they do. The business thrives on providing high-quality service to their customers and fostering an engaging, high-performing internal team culture.

About The Opportunity

The primary purpose of this position is to provide professional and responsive customer service support to clients and transport partners. This is a role that requires energy, speed, and clear communication as you manage multiple touchpoints across phone, email, and digital systems.

Reporting directly to the Operations Manager, some of your responsibilities will include:

Responding to customer phone and email enquiries in a timely and professional manner

Handling spreadsheet and data entry tasks using Google Sheets and Excel

Coordinating follow-up communications related to delivery statuses

Ensuring clear, structured communication across all channels

Liaising with partners to solve delivery issues and challenges

Preparing and providing accurate freight quotes

About You

The successful candidate will have:

Experience in the transport industry, or at minimum solid exposure (e.g. working for a carrier, broker, or in a despatch role)

Strong communication skills — written and verbal — with the ability to structure emails professionally

A team-focused mindset, capable of thriving in a small customer service team of three

High speed and confidence using computers, particularly Excel and Google Sheets

A positive, can-do attitude and the ability to work well in a fast-paced environment

Excellent keyboard skills and knowledge of shortcuts to enhance efficiency

A comfort with numbers and calculations, including using freight rates

What's In It For You?

Great Working Environment With A Close-Knit, Long-Standing Team

An Engaging And Dynamic Customer Service Role — Never Boring!

Parking Available And Close To Balwyn Shopping District And Cafes

Annual Performance Bonuses | Free Team Lunches On Fridays

Ongoing Training And Development Offered To Help You Grow

Brand New Office Space With Modern Equipment

Apply today and don’t miss out on starting this exciting opportunity with a strong and supportive team!