Join a Team That Empowers People

At Auscare, we're dedicated to supporting people with disability to lead independent and meaningful lives—on their own terms. As a registered NDIS provider, we offer tailored services that promote choice, confidence, and control.
We embrace diversity, celebrate individuality, and foster a supportive culture built on inclusion, flexibility, and ongoing learning. When you work with Auscare, you're joining a passionate team that values lived experience and the stories that shape us.

About the Role

We’re looking for a highly organised and proactive Rostering & Administration Assistant to help keep our operations running smoothly. You'll play a vital role in ensuring our participants receive consistent, high-quality care through effective rostering and admin support.

If you thrive in a fast-paced, people-centred environment and have experience with NDIS rostering, we’d love to hear from you.

Permanent or job-sharing opportunities available for the successful candidate!

Key Responsibilities
Rostering & Administration:

• Oversee and maintain systems, policies, and procedures for efficient day-to-day hub operations
• Be the first point of contact for Auscare’s direct supports service, Auscare Assist
• Ensure operations reflect Auscare’s values and comply with NDIS standards

Workforce Planning & Coordination:

• Build and manage rosters to match participant needs with available, qualified staff
• Collaborate with HR on onboarding, training, and staff deployment
• Track staff availability and ensure adequate coverage

Compliance & Quality:

• Stay updated on NDIS and Fair Work requirements, applying necessary operational changes
• Conduct routine audits and quality checks to uphold standards

Problem Solving & Support:

• Manage last-minute changes or conflicts in rostering with care and professionalism
• Offer innovative, participant-focused solutions when challenges arise

Reporting & Improvement:

• Monitor and report on service metrics, including participant satisfaction and compliance
• Use data insights to enhance rostering efficiency and workforce planning

Stakeholder Engagement:

• Build strong relationships with participants, families, support staff, and partners
• Collaborate cross-functionally to align service goals

Continuous Improvement:

• Regularly review and refine systems to drive efficiency and quality
• Champion initiatives that improve the participant and employee experience

What You’ll Bring
Essential:

• Experience in NDIS or disability sector rostering and administration
• Knowledge of NDIS frameworks, SCHADS Award, and employment legislation
• Excellent communication, teamwork, and problem-solving skills
• Commitment to inclusion and equity
• Positive, proactive attitude
• Valid Working With Children Check (WWCC)
• NDIS Worker Screening Check

Desirable:

• Experience with platforms like Shiftcare or NDIS-specific CRMs

Why Work with Auscare?

• Inclusive, purpose-led workplace culture
• Career development and learning opportunities
• A real chance to make a difference in the community
• An organisation that truly values lived experience

We strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and LGBTQIA+ individuals. You're welcome to share your lived experience in your application—your voice matters to us.

How to apply
To apply for the role please submit an online application with a cover letter addressing the Essential skills required for this role, along with your most recent resume.

We appreciate you taking the time to apply for the role.