The Retail Manager is responsible for overseeing the day-to-day operations of one of our retail locations. This includes leading a team of sales staff, cashiers, and other store personnel to ensure the store operates efficiently and meets financial targets. The manager will also ensure staffing, inventory, customer service, and compliance standards are met consistently throughout the season.

You will also be part of the executive leadership team responsible for supporting the recruitment, selection, and hiring of new employees for the seasonal trading period. Additionally, you will play a key leadership role in coordinating and overseeing stocktake operations across all stores.

Key Responsibilities

Team & Operations Management

Lead, support, and supervise a team of floor staff, cashiers, and seasonal employees

Ensure staff are trained, motivated, and aligned with store expectations

Maintain rosters using the IWS payroll system, ensuring:

Accurate and current shift scheduling

All team members clock in/out using the IWS fingerprint scanner

Staff work within their assigned rosters

Actual hours worked are reviewed and confirmed; exceptions are managed appropriately

Inventory Control & Stocktake Leadership

Ensure adequate stock levels are maintained—especially during peak trading times

Oversee accurate receiving and recording of deliveries in the POS system

Confirm that orders are processed correctly and efficiently

Lead stocktakes operations across all store locations, ensuring accuracy, team coordination, and minimal disruption to trade

Ensure back-of-house operations (e.g., delivery timing, inventory accuracy) are optimised to prevent stockouts or excess

Sales & Customer Engagement

Lead by example in delivering excellent customer service and product knowledge

Assist in driving sales, analysing performance, and achieving sales targets

Coordinate promotional activities and merchandising displays

Address and resolve customer issues or complaints promptly

Store Performance & Compliance

Manage budgets, financial reporting, and day-to-day cash handling

Monitor staff performance, provide coaching, and take disciplinary action when required

Ensure adherence to Workplace Health & Safety regulations and store-level policies

Maintain a clean, organised, and visually appealing sales floor at all times

Retail Supervisor Duties and Responsibilities

Coordinating floor operations and supervising daily retail activities

Training new hires and supporting ongoing team development

Monitoring employee activity and sales performance

Ensuring timely and accurate restocking, shipping/receiving, and merchandising

Supporting store leadership in meetings and implementing directives from senior management

Skills & Experience Required

A qualification in management, retail operations, or marketing is highly desirable

Minimum 1 year of experience in a retail management or supervisory role

Strong team leadership and organisational skills

Proficient in stock control, rostering, budgeting, and financial reporting

Knowledge of POS and payroll systems (experience with IWS and Erply highly regarded)

Excellent communication, problem-solving, and customer service skills

Ability to thrive in a fast-paced, high-volume retail environment

Fluency in spoken and written English is essential for this role

What We Offer

Competitive salary: $70,000 – $80,000 per annum (commensurate with experience)

Opportunities for training, leadership development, and career progression

A dynamic, seasonal work environment with supportive leadership

Staff discounts and festive team culture

This role is a fulltime role, for the right candidate. For those applicants only interested in working during the seasonal period on a fixed term contract: September to the end of December 2025 please forward your resume to [email protected].

How to Apply

To apply, please click the “Apply” button, submit your most up-to-date resume as well as email a copy of your resume to [email protected]

We welcome applications from Australian citizens, permanent residents, and visa holders with full work rights.