Job Title: Retail Manager (Baked Products)

Location: Bondi Junction

Department: Bakery

Reports To: Owners

Job Type: Full-Time (38 hr week) (Trading hours; Monday – Sunday 6:30am – 2:30pm)

Our Philosophy

Taste is central to everything we make – every ingredient is carefully considered. We make everything from scratch each day, no substitutes, no compromises. We represent a return to food favourites with a modern organic touch. You will like what you see in our stores, and you will love what you taste.

What We Do

Our freshly baked goods rise with the sun each morning, crafted in our kitchen by our team of bakers and chefs. Our doors open at 6.30am every day with the fresh aroma of coffee beans and a warm and welcoming smile waits for you. Food brings joy and we love being able to bring joy to our customers and connect with our community. Our food is famous for its flavour and our service for its smile. Every item we make is born out of our passion for great produce and food.

Summary

We are seeking a skilled and experienced Retail Manager to oversee daily operations at our bustling bakery retail offering. The Retail Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, driving sales, and managing a team to achieve business objectives. This role requires strong leadership, strategic planning, understanding or a commitment to mastering hospitality technology used across the business and a focus on achieving sales targets while maintaining an exceptional experience for customers.

Key Responsibilities

Store Operations & Sales Performance

Oversee and manage all store operations, including inventory management, merchandising, and loss prevention.

Develop and implement strategies to increase sales and improve profitability.

Monitor key performance indicators (KPIs) to ensure sales targets and operational goals are met and report to owners.

Ensure compliance with company policies, industry regulations, and health & safety standards.

Deciding on the product assortment, managing inventory levels, and setting service standards.

Work with marketing to promoting and advertising the store's products and services.

Selling products and services to customers and providing them with usage advice.

Keeping track of inventory levels and financial transactions.

Customer Service & Experience

Ensure the delivery of outstanding customer service, fostering a positive shopping experience.

Address customer inquiries, concerns, and complaints promptly and professionally.

Train and develop staff to maintain high customer service standards.

Team Leadership & Development

Recruit, train, and mentor retail staff, ensuring a high-performing team.

Conduct performance reviews, provide constructive feedback, and implement staff development initiatives.

Foster a positive and inclusive work environment that motivates employees.

Ensuring adherence to occupational health and safety regulations.

Financial Management & Reporting

Manage budgets, expenses, and financial transactions within the store.

Analyse sales data, prepare reports, and present findings to senior management.

Implement cost-control measures and optimize resource allocation.

Marketing & Promotions

Develop and execute store promotions, discounts, and events to attract customers.

Collaborate with the marketing team to implement in-store campaigns and social media promotions.

Maintain store visual standards to align with brand guidelines.

Developing and executing purchasing and marketing strategies, as well as determining pricing

Qualifications & Skills

Proven experience as a Retail Manager or in a similar leadership role.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Sales-driven mindset with a customer-focused approach.

Strong organizational and problem-solving abilities.

Proficiency in retail management software and financial reporting (experience with Xero)

Ability to work flexible hours, including weekends and holidays.

· Experience with point of sales and payment systems technology (preferably Lightspeed and Me&U) and other hospitality technology (Deputy for Rostering).

Preferred Qualifications

Bachelor’s degree in business administration, retail management, or a related field.

Experience in Hospitality (especially managing people).

Benefits

Competitive salary and performance-based incentives (opportunity to earn 50% of salary in bonuses).

Employee discounts and benefits.

Opportunities for career growth and professional development.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications to [email protected]. Applications will be reviewed on a rolling basis.

Cook & Baker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.